100
NPS
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Proskauer Rose
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About Proskauer Rose's Brand
A global law firm providing a wide variety of legal services to clients worldwide
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Proskauer Rose NPS
Proskauer Rose's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Proskauer Rose's customers would recommend using the product based on a scale of -100 to 100.
Proskauer Rose Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Proskauer Rose NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 100 | Jan 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Proskauer Rose Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Proskauer Rose users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Proskauer Rose Product Quality
2.5/5
Proskauer Rose has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Proskauer Rose's overall Product Quality score rated by its users and customers.
Proskauer Rose Product Information
Proskauer Rose’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.proskauer.com/
Industry
Tech
Business Services
Enterprise
FinTech
Government & Legal
SaaS
Proskauer Rose Pricing
Proskauer Rose ROI & Value For Money
3.5/5
Proskauer Rose has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Proskauer Rose Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Proskauer Rose Customer Service
3.5/5
Proskauer Rose has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Proskauer Rose's Customer Service
Address
Eleven Times Square, New York City, NY
Website
http://www.proskauer.com/
Consumer vs. Employees
Proskauer Rose scored a 100 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Proskauer Rose would recommend the brand to a friend. ENPS measures how likely Proskauer Rose employees would recommend working at Proskauer Rose to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
