-22
NPS
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Prosper
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About Prosper's Brand
The first marketplace lender in the U.S, Prosper Marketplace helps people get on top of their finances.
Brand at a Glance
78%
Customer Loyalty
2.8/5
Product Quality
2.8/5
Pricing
2.5/5
Customer Service
Prosper NPS
Prosper's Net Promoter Score (NPS) is a -22 with 31% Promoters, 16% Passives, and 53% Detractors. Net Promoter Score tracks whether Prosper's customers would recommend using the product based on a scale of -100 to 100.
Prosper Overall NPS
| 31% | Promoters |
|---|---|
| 16% | Passives |
| 53% | Detractors |
Prosper NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 4 | Jun 2023 | 4 |
Jul 2023 0 | Jul 2023 | 0 |
Oct 2023 -3 | Oct 2023 | -3 |
Dec 2023 -8 | Dec 2023 | -8 |
Feb 2024 -11 | Feb 2024 | -11 |
Mar 2024 -13 | Mar 2024 | -13 |
Jun 2024 -10 | Jun 2024 | -10 |
Jul 2024 -13 | Jul 2024 | -13 |
Nov 2024 -20 | Nov 2024 | -20 |
Jan 2025 -23 | Jan 2025 | -23 |
Feb 2025 -25 | Feb 2025 | -25 |
Jun 2025 -22 | Jun 2025 | -22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Prosper NPS by Gender
Male customers rated Prosper's NPS 15 points higher than Female customers.
Male
-45
Prosper's NPS was rated -45 by Male customers on Comparably.
22%
Promoters
11%
Passives
67%
Detractors
Female
-60
Prosper's NPS was rated -60 by Female customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Prosper NPS by Ethnicity
Prosper's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
African American/Black 34 | African American/Black | 34 |
Prosper NPS by Age
Prosper's NPS was rated -100 points by customers ages 61-65 on Comparably.
Prosper NPS by Usage
Prosper's NPS was rated the highest by customers who have used Prosper's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -20 | Less than 1 Year | -20 |
2 to 5 Years -75 | 2 to 5 Years | -75 |
5 to 10 Years -50 | 5 to 10 Years | -50 |
Prosper Customer Reviews
Out of the 5 Prosper customer reviews 1 was positive and 4 were constructive. Prosper customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Prosper Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Prosper users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Prosper Customer Loyalty Score by Gender
Male customers rated Prosper's Customer Loyalty score 16% higher than Female customers.
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Male
80%
Yes
Female
64%
Yes
Prosper Customer Loyalty Score by Ethnicity
Prosper's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Prosper.
64
out of 100
Caucasian
100
out of 100
African American/Black
Prosper Customer Loyalty Score by Age
Prosper's Customer Loyalty score was rated 100% by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Prosper.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
61-65 100% | 61-65 | 100% |
Prosper Customer Loyalty Score by Usage
Prosper's Customer Loyalty score was rated the highest by customers who have used Prosper's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Prosper Customer Loyalty Score by Industry
Prosper's Customer Loyalty score was rated 82% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Prosper Product Quality
2.8/5
Prosper has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Prosper Product Information
Prosper’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Prosper's product the highest.
- Website
- http://www.prosper.com
- Company Size
- 201-500 Employees
Industry
Tech
Consumer Services
FinTech
Quick Insights into Prosper Product Quality
Prosper's Product Quality score was rated highest by African American/Black customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Prosper's Product Quality.
Ranked Prosper Product Quality the Highest
Ranked Prosper Product Quality the Lowest
Prosper Product Quality Score by Gender
Male customers rated Prosper's Product Quality score 1.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Prosper.
Male
2.6/5
Female
1.5/5
Prosper Product Quality Score by Ethnicity
Prosper's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Prosper.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
African American/Black 3.5 | African American/Black | 3.5 |
Prosper Product Quality Score by Age
Prosper's Product Quality score was rated 1.5 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Prosper.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
Prosper Product Quality Score by Usage
Prosper's Product Quality score was rated the highest by customers who have used Prosper's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Prosper Product Quality Score by Industry
Prosper's Product Quality score was rated 3 stars by Tech industry customers.
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Prosper Pricing
Prosper ROI & Value For Money
2.8/5
Prosper has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Prosper's overall ROI score rated by its users and customers.
Prosper Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Prosper ROI
Prosper's ROI score was rated highest by African American/Black customers, and rated lowest by Female customers.
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Ranked Prosper ROI the Highest
Ranked Prosper ROI the Lowest
Prosper ROI Score by Gender
Male customers rated Prosper's ROI score 1.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Prosper.
Male
2.6/5
Female
1.5/5
Prosper ROI Score by Ethnicity
Prosper's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Prosper.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
African American/Black 3.5 | African American/Black | 3.5 |
Prosper ROI Score by Age
Prosper's ROI score was rated 1.5 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Prosper.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
Prosper ROI Score by Usage
Prosper's ROI score was rated the highest by customers who have used Prosper's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Prosper ROI Score by Industry
Prosper's ROI score was rated 2.9 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Prosper Customer Satisfaction (CSAT)
Prosper Customer Satisfaction (CSAT) Score
44 / 100
Prosper has an overall Customer Satisfaction score of 44 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
21%
Satisfied
23%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
13%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Prosper Customer Satisfaction
Prosper's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Prosper's Customer Satisfaction.
Ranked Prosper Customer Satisfaction the Highest
Ranked Prosper Customer Satisfaction the Lowest
Prosper Customer Satisfaction Score by Gender
Male customers rated Prosper's Customer Satisfaction score 25 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Prosper.
45 / 100
MaleVery Satisfied | 23% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 0% | |
Very Dissatisfied | 44% |
20 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 60% |
Prosper Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Prosper's Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Prosper.
20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
60%
CSAT according to African American/Black
Prosper's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Prosper.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Prosper Customer Satisfaction Score by Age
Prosper's Customer Satisfaction score was rated 0 points by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Prosper.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61-65 | 0% |
Prosper Customer Satisfaction Score by Usage
Prosper's Customer Satisfaction score was rated the highest by customers who have used Prosper's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Prosper Customer Satisfaction Score by Industry
Prosper's Customer Satisfaction score was rated 60 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Prosper Customer Satisfaction Score by Industry",
"text": "Prosper's Customer Satisfaction score was rated 60 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "Prosper's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 60
}
]
}Prosper Customer Service
2.5/5
Prosper has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Prosper's overall Customer Service score rated by its users and customers.
About Prosper's Customer Service
Address
101 2nd Street, 15th Floor, San Francisco, CA 94105
Website
http://www.prosper.com
Phone Number
1(866)615-6319
Quick Insights into Prosper Customer Service
Prosper's Customer Service score was rated highest by African American/Black customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Prosper's Customer Service score.
Ranked Prosper Customer Service the Highest
Ranked Prosper Customer Service the Lowest
Prosper Customer Service Score by Gender
Male customers rated Prosper's Customer Service score 0.8 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Prosper.
Male
2.3/5
Female
1.5/5
Prosper Customer Service Score by Ethnicity
Prosper's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Prosper.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 3.5 | African American/Black | 3.5 |
Prosper Customer Service Score by Age
Prosper's Customer Service score was rated 1.5 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Prosper.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
Prosper Customer Service Score by Usage
Prosper's Customer Service score was rated the highest by customers who have used Prosper's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Prosper Customer Service Score by Industry
Prosper's Customer Service score was rated 2.9 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Prosper as an Employer
3.6/5
Prosper has a 3.6/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Prosper scored a -22 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of Prosper would recommend the brand to a friend. ENPS measures how likely Prosper employees would recommend working at Prosper to a friend.
Net Promoter Score
-22
NPS Score
| 31% | Promoters |
|---|---|
| 16% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 52% | Promoters |
|---|---|
| 5% | Passive |
| 43% | Detractors |
