50
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Protein Bar
Marketing or Exec? Claim Your Free Account
About Protein Bar's Brand
Protein Bar is a fast food restaurant chain serving high protein food and drinks.
Brand at a Glance
55%
Customer Loyalty
3.2/5
Product Quality
4.2/5
Pricing
4/5
Customer Service
Protein Bar NPS
Protein Bar's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Protein Bar's customers would recommend using the product based on a scale of -100 to 100.
Protein Bar Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Protein Bar NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 100 | May 2023 | 100 |
Jul 2023 50 | Jul 2023 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Protein Bar Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Protein Bar users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Protein Bar Product Quality
3.2/5
Protein Bar has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Protein Bar's overall Product Quality score rated by its users and customers.
Protein Bar Product Information
Protein Bar’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://theproteinbar.com
- Company Size
- 501-1,000 Employees
Industry
Consumer Services
Food and Beverages
Protein Bar Pricing
Protein Bar ROI & Value For Money
4.2/5
Protein Bar has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Protein Bar's overall ROI score rated by its users and customers.
Protein Bar Customer Satisfaction (CSAT)
Protein Bar Customer Satisfaction (CSAT) Score
100 / 100
Protein Bar has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Protein Bar Customer Service
4/5
Protein Bar has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Protein Bar's overall Customer Service score rated by its users and customers.
About Protein Bar's Customer Service
Address
Multiple Location, Chicago, IL
Website
http://theproteinbar.com
Protein Bar as an Employer
3.4/5
Protein Bar has a 3.4/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Protein Bar scored a 50 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Protein Bar would recommend the brand to a friend. ENPS measures how likely Protein Bar employees would recommend working at Protein Bar to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
