5
NPS
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Proterra
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About Proterra's Brand
Brand at a Glance
61%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Proterra NPS
Proterra's Net Promoter Score (NPS) is a 5 with 44% Promoters, 17% Passives, and 39% Detractors. Net Promoter Score tracks whether Proterra's customers would recommend using the product based on a scale of -100 to 100.
Proterra Overall NPS
| 44% | Promoters |
|---|---|
| 17% | Passives |
| 39% | Detractors |
Proterra NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
Sep 2021 80 | Sep 2021 | 80 |
Oct 2021 49 | Oct 2021 | 49 |
Dec 2021 37 | Dec 2021 | 37 |
May 2022 22 | May 2022 | 22 |
Nov 2022 36 | Nov 2022 | 36 |
Jan 2023 33 | Jan 2023 | 33 |
Mar 2023 22 | Mar 2023 | 22 |
Aug 2023 29 | Aug 2023 | 29 |
Dec 2023 27 | Dec 2023 | 27 |
Feb 2024 12 | Feb 2024 | 12 |
Aug 2024 5 | Aug 2024 | 5 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Proterra NPS by Gender
Proterra's NPS was rated 13 by Male customers on Comparably.
Male
13
Proterra's NPS was rated 13 by Male customers on Comparably.
42%
Promoters
29%
Passives
29%
Detractors
Female
N/A
Proterra's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Proterra NPS by Ethnicity
Proterra's NPS was rated -40 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -40 | Caucasian | -40 |
Proterra NPS by Age
Proterra's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 36-40.
Proterra NPS by Usage
Proterra's NPS was rated the highest by customers who have used Proterra's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -67 | Less than 1 Year | -67 |
1 to 2 Years 100 | 1 to 2 Years | 100 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
Proterra Customer Reviews
Out of the 2 Proterra customer reviews 1 was positive and 1 was constructive. Proterra customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Proterra Customer Loyalty
61%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
61% of Proterra users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Proterra Customer Loyalty Score by Gender
Proterra's Customer Loyalty score was rated 61 by Male customers on Comparably.
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Male
61%
Yes
Female
N/A
Yes
Proterra Customer Loyalty Score by Ethnicity
Proterra's Customer Loyalty score was rated 46% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Proterra.
46
out of 100
Caucasian
Proterra Customer Loyalty Score by Age
Proterra's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Proterra.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 40% | 36-40 | 40% |
56-60 100% | 56-60 | 100% |
Proterra Customer Loyalty Score by Usage
Proterra's Customer Loyalty score was rated the highest by customers who have used Proterra's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Proterra Product Quality
3.5/5
Proterra has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Proterra Product Information
Proterra’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.proterra.com
- Company Size
- 201-500 Employees
Industry
Renewables and Environment
Quick Insights into Proterra Product Quality
Proterra's Product Quality score was rated highest by customers who have used Proterra's products/services for 1 to 2 Years, and rated lowest by customers who have used Proterra's products/services for 2 to 5 Years.
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Ranked Proterra Product Quality the Highest
Ranked Proterra Product Quality the Lowest
Proterra Product Quality Score by Gender
Proterra's Product Quality score was rated 3.7 by Male customers on Comparably.
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Male
3.7/5
Female
N/A
Proterra Product Quality Score by Ethnicity
Proterra's Product Quality score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Proterra.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Proterra Product Quality Score by Age
Proterra's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Proterra.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.8 | 36-40 | 3.8 |
56-60 4.6 | 56-60 | 4.6 |
Proterra Product Quality Score by Usage
Proterra's Product Quality score was rated the highest by customers who have used Proterra's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Proterra Pricing
Proterra ROI & Value For Money
3.5/5
Proterra has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Proterra ROI
Proterra's ROI score was rated highest by customers who have used Proterra's products/services for 1 to 2 Years, and rated lowest by customers who have used Proterra's products/services for 2 to 5 Years.
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Ranked Proterra ROI the Highest
Ranked Proterra ROI the Lowest
Proterra ROI Score by Gender
Proterra's ROI score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Proterra.
Male
3.6/5
Female
N/A
Proterra ROI Score by Ethnicity
Proterra's ROI score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Proterra.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Proterra ROI Score by Age
Proterra's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Proterra.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4 | 36-40 | 4 |
56-60 4.3 | 56-60 | 4.3 |
Proterra ROI Score by Usage
Proterra's ROI score was rated the highest by customers who have used Proterra's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Proterra Customer Satisfaction (CSAT)
Proterra Customer Satisfaction (CSAT) Score
46 / 100
Proterra has an overall Customer Satisfaction score of 46 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
23%
Satisfied
23%
Neither Satisfied nor Dissatisfied
31%
Dissatisfied
8%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Proterra Customer Satisfaction
Proterra's Customer Satisfaction score was rated highest by customers ages 56-60, and rated lowest by customers who have used Proterra's products/services for 2 to 5 Years.
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Ranked Proterra Customer Satisfaction the Highest
Ranked Proterra Customer Satisfaction the Lowest
Proterra Customer Satisfaction Score by Gender
Proterra's Customer Satisfaction score was rated 72 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Proterra.
72 / 100
MaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 14% |
Proterra Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Proterra's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Proterra.
60 / 100
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
Proterra Customer Satisfaction Score by Age
Proterra's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Proterra.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 66% | |||||||||||||||
| 56-60 | 100% |
Proterra Customer Satisfaction Score by Usage
Proterra's Customer Satisfaction score was rated the highest by customers who have used Proterra's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Proterra Customer Service
3.6/5
Proterra has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Proterra's Customer Service
Address
1 Whitlee Court, 29607
Website
http://www.proterra.com
Phone Number
864-438-0000
Proterra's Social Links
Quick Insights into Proterra Customer Service
Proterra's Customer Service score was rated highest by customers who have used Proterra's products/services for 1 to 2 Years, and rated lowest by customers who have used Proterra's products/services for 2 to 5 Years.
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Ranked Proterra Customer Service the Highest
Ranked Proterra Customer Service the Lowest
Proterra Customer Service Score by Gender
Proterra's Customer Service score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Proterra.
Male
3.8/5
Female
N/A
Proterra Customer Service Score by Ethnicity
Proterra's Customer Service score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Proterra.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Proterra Customer Service Score by Age
Proterra's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Proterra.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 4.1 | 36-40 | 4.1 |
56-60 4.5 | 56-60 | 4.5 |
Proterra Customer Service Score by Usage
Proterra's Customer Service score was rated the highest by customers who have used Proterra's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Proterra as an Employer
2.4/5
Proterra has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Proterra scored a 5 for Net Promoter Score and a -57 for Employee Net Promoter Score. NPS gauges how likely a customer of Proterra would recommend the brand to a friend. ENPS measures how likely Proterra employees would recommend working at Proterra to a friend.
Net Promoter Score
5
NPS Score
| 44% | Promoters |
|---|---|
| 17% | Passive |
| 39% | Detractors |
Employee Net Promoter Score
-57
eNPS Score
| 19% | Promoters |
|---|---|
| 5% | Passive |
| 76% | Detractors |
