0
NPS
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Proteus
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About Proteus' Brand
Proteus has provided application development, strategic consulting, and user experience design for clients from Fortune 500 businesses.
Brand at a Glance
10%
Customer Loyalty
5/5
Product Quality
4/5
Pricing
4/5
Customer Service
Proteus NPS
Proteus's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Proteus's customers would recommend using the product based on a scale of -100 to 100.
Proteus Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Proteus NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2025 0 | Mar 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Proteus Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Proteus users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Proteus Product Quality
5/5
Proteus has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Proteus' overall Product Quality score rated by its users and customers.
Proteus Product Information
Proteus’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://proteus.com/
- Company Size
- 201-500 Employees
Industry
Tech
Ecommerce and Marketplaces
Mobile App
Productivity
SaaS
Proteus Pricing
Proteus ROI & Value For Money
4/5
Proteus has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Proteus' overall ROI score rated by its users and customers.
Proteus Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Proteus Customer Service
4/5
Proteus has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Proteus' overall Customer Service score rated by its users and customers.
About Proteus's Customer Service
Address
1101 15th St. NW, Suite 1010, Washington, DC
Website
http://proteus.com/
Phone Number
5107825321
Proteus as an Employer
2.5/5
Proteus has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Proteus scored a 0 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Proteus would recommend the brand to a friend. ENPS measures how likely Proteus employees would recommend working at Proteus to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
