-50
NPS
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Brand Page
ProTrans
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About ProTrans' Brand
ProTrans International, Inc. is a third party logistics service provider offering complete network optimization.
Brand at a Glance
100%
Customer Loyalty
2.7/5
Product Quality
2.2/5
Pricing
2.2/5
Customer Service
ProTrans NPS
ProTrans's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether ProTrans's customers would recommend using the product based on a scale of -100 to 100.
ProTrans Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
ProTrans NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 0 | Jun 2022 | 0 |
Jan 2023 -50 | Jan 2023 | -50 |
May 2023 -33 | May 2023 | -33 |
Dec 2023 -50 | Dec 2023 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ProTrans Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of ProTrans users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ProTrans Product Quality
2.7/5
ProTrans has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock ProTrans' overall Product Quality score rated by its users and customers.
ProTrans Product Information
ProTrans’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.protrans.com/
- Company Size
- 501-1,000 Employees
Industry
Logistics and Supply Chain
ProTrans Pricing
ProTrans ROI & Value For Money
2.2/5
ProTrans has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock ProTrans' overall ROI score rated by its users and customers.
ProTrans Customer Satisfaction (CSAT)
ProTrans Customer Satisfaction (CSAT) Score
50 / 100
ProTrans has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ProTrans Customer Service
2.2/5
ProTrans has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock ProTrans' overall Customer Service score rated by its users and customers.
About ProTrans's Customer Service
Address
8311 N Perimeter Road, Indianapolis, IN 46241
Website
http://www.protrans.com/
Phone Number
317-240-4100
ProTrans as an Employer
3.8/5
ProTrans has a 3.8/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
ProTrans scored a -50 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of ProTrans would recommend the brand to a friend. ENPS measures how likely ProTrans employees would recommend working at ProTrans to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 42% | Promoters |
|---|---|
| 25% | Passive |
| 33% | Detractors |
