100
NPS
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Brand Page
Prove
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About Prove's Brand
Prove is the modern way of proving identity with just a phone number.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Prove NPS
Prove's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Prove's customers would recommend using the product based on a scale of -100 to 100.
Prove Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Prove NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Prove Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Prove users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Prove Product Quality
5/5
Prove has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Prove's overall Product Quality score rated by its users and customers.
Prove Product Information
Prove’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.prove.com
- Company Size
- 201-500 Employees
Industry
Tech
FinTech
Mobile App
SaaS
Prove Pricing
Prove ROI & Value For Money
5/5
Prove has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Prove's overall ROI score rated by its users and customers.
Prove Customer Satisfaction (CSAT)
Prove Customer Satisfaction (CSAT) Score
100 / 100
Prove has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Prove Customer Service
5/5
Prove has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Prove's overall Customer Service score rated by its users and customers.
About Prove's Customer Service
Address
245 5th Ave, York, NY 10016
Website
http://www.prove.com
Phone Number
212-614-6927
Prove's Social Links
Prove as an Employer
4.9/5
Prove has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Prove scored a 100 for Net Promoter Score and a 70 for Employee Net Promoter Score. NPS gauges how likely a customer of Prove would recommend the brand to a friend. ENPS measures how likely Prove employees would recommend working at Prove to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
70
eNPS Score
| 75% | Promoters |
|---|---|
| 20% | Passive |
| 5% | Detractors |
