-50
NPS
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Provident
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About Provident's Brand
Provident is a non-banking financial institution listed in the General Register of the National Bank of Romania.
Brand at a Glance
68%
Customer Loyalty
2.4/5
Product Quality
2.3/5
Pricing
2.1/5
Customer Service
Provident NPS
Provident's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether Provident's customers would recommend using the product based on a scale of -100 to 100.
Provident Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
Provident NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
Jun 2023 -100 | Jun 2023 | -100 |
Mar 2024 -33 | Mar 2024 | -33 |
Jul 2024 -50 | Jul 2024 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Provident Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Provident users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Provident Product Quality
2.4/5
Provident has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Provident's overall Product Quality score rated by its users and customers.
Provident Product Information
Provident’s product quality score is a 2.4 out of 5 as rated by its users and customers.
- Website
- https://www.provident.ro/
- Company Size
- 501-1,000 Employees
Provident Pricing
Provident ROI & Value For Money
2.3/5
Provident has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Provident's overall ROI score rated by its users and customers.
Provident Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Provident Customer Service
2.1/5
Provident has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Provident's overall Customer Service score rated by its users and customers.
About Provident's Customer Service
Website
https://www.provident.ro/
Provident as an Employer
3.4/5
Provident has a 3.4/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Provident scored a -50 for Net Promoter Score and a -75 for Employee Net Promoter Score. NPS gauges how likely a customer of Provident would recommend the brand to a friend. ENPS measures how likely Provident employees would recommend working at Provident to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-75
eNPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
