-20
NPS
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Provident Bank
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About Provident Bank's Brand
Provident Financial Holdings, Inc. (Provident) is a holding company for Provident Savings Bank, F.S.B. (the Bank).
Brand at a Glance
53%
Customer Loyalty
2.5/5
Product Quality
2.4/5
Pricing
2.6/5
Customer Service
Provident Bank NPS
Provident Bank's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether Provident Bank's customers would recommend using the product based on a scale of -100 to 100.
Provident Bank Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
Provident Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 -100 | Dec 2020 | -100 |
Jun 2022 0 | Jun 2022 | 0 |
Jul 2022 33 | Jul 2022 | 33 |
Feb 2023 0 | Feb 2023 | 0 |
Apr 2023 -20 | Apr 2023 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Provident Bank Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Provident Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Provident Bank Product Quality
2.5/5
Provident Bank has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Provident Bank's overall Product Quality score rated by its users and customers.
Provident Bank Product Information
Provident Bank’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://myprovident.com
- Company Size
- 501-1,000 Employees
Industry
Tech
FinTech
Provident Bank Pricing
Provident Bank ROI & Value For Money
2.4/5
Provident Bank has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Provident Bank's overall ROI score rated by its users and customers.
Provident Bank Customer Satisfaction (CSAT)
Provident Bank Customer Satisfaction (CSAT) Score
33 / 100
Provident Bank has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Provident Bank Customer Service
2.6/5
Provident Bank has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Provident Bank's overall Customer Service score rated by its users and customers.
About Provident Bank's Customer Service
Address
3756 Central Avenue, Riverside, CA
Website
http://myprovident.com
Phone Number
+1 951-686-6060
Provident Bank as an Employer
4.1/5
Provident Bank has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Provident Bank scored a -20 for Net Promoter Score and a 36 for Employee Net Promoter Score. NPS gauges how likely a customer of Provident Bank would recommend the brand to a friend. ENPS measures how likely Provident Bank employees would recommend working at Provident Bank to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
36
eNPS Score
| 49% | Promoters |
|---|---|
| 38% | Passive |
| 13% | Detractors |
