-100
NPS
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Provident Realty
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About Provident Realty's Brand
Provident Realty Advisors is a Real Estate Developer based in Dallas, TX. Since its inception in 1991, PRA has developed over $5 Billion in real estate projects spanning across multiple asset classes.
Brand at a Glance
100%
Customer Loyalty
1.9/5
Product Quality
1.9/5
Pricing
1.5/5
Customer Service
Provident Realty NPS
Provident Realty's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Provident Realty's customers would recommend using the product based on a scale of -100 to 100.
Provident Realty Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Provident Realty NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -100 | Feb 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Provident Realty Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Provident Realty users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Provident Realty Product Quality
1.9/5
Provident Realty has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Provident Realty's overall Product Quality score rated by its users and customers.
Provident Realty Product Information
Provident Realty’s product quality score is a 1.9 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Real Estate
Provident Realty Pricing
Provident Realty ROI & Value For Money
1.9/5
Provident Realty has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Provident Realty's overall ROI score rated by its users and customers.
Provident Realty Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Provident Realty Customer Service
1.5/5
Provident Realty has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Provident Realty's overall Customer Service score rated by its users and customers.
About Provident Realty's Customer Service
Address
10210 N Central Expy, Dallas, TX 75231
Website
http://www.providentrealty.net/
Phone Number
9723854100
Provident Realty's Social Links
Provident Realty as an Employer
4.4/5
Provident Realty has a 4.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Provident Realty scored a -100 for Net Promoter Score and a 57 for Employee Net Promoter Score. NPS gauges how likely a customer of Provident Realty would recommend the brand to a friend. ENPS measures how likely Provident Realty employees would recommend working at Provident Realty to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
57
eNPS Score
| 66% | Promoters |
|---|---|
| 25% | Passive |
| 9% | Detractors |
