0
NPS
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Provisur Technologies
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About Provisur Technologies' Brand
Platform for food processing equipment
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
5/5
Customer Service
Provisur Technologies NPS
Provisur Technologies's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether Provisur Technologies's customers would recommend using the product based on a scale of -100 to 100.
Provisur Technologies Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
Provisur Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 0 | Jan 2023 | 0 |
Sep 2023 50 | Sep 2023 | 50 |
Dec 2024 -25 | Dec 2024 | -25 |
Aug 2025 0 | Aug 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Provisur Technologies Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Provisur Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Provisur Technologies Product Quality
3.7/5
Provisur Technologies has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Provisur Technologies' overall Product Quality score rated by its users and customers.
Provisur Technologies Product Information
Provisur Technologies’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.provisur.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Enterprise
SaaS
Provisur Technologies Pricing
Provisur Technologies ROI & Value For Money
3.7/5
Provisur Technologies has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Provisur Technologies' overall ROI score rated by its users and customers.
Provisur Technologies Customer Satisfaction (CSAT)
Provisur Technologies Customer Satisfaction (CSAT) Score
100 / 100
Provisur Technologies has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Provisur Technologies Customer Service
5/5
Provisur Technologies has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Provisur Technologies' overall Customer Service score rated by its users and customers.
About Provisur Technologies's Customer Service
Address
9150 191st Street, Mokena, IL
Website
http://www.provisur.com
Phone Number
708-479-3500
Provisur Technologies as an Employer
3.0/5
Provisur Technologies has a 3.0/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Provisur Technologies scored a 0 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Provisur Technologies would recommend the brand to a friend. ENPS measures how likely Provisur Technologies employees would recommend working at Provisur Technologies to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 25% | Promoters |
|---|---|
| 17% | Passive |
| 58% | Detractors |
