-50
NPS
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PRS for Music
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About PRS for Music's Brand
PRS for Music is a U.K.-based copyright collection society that undertakes collective rights management for musical works.
Brand at a Glance
68%
Customer Loyalty
2.7/5
Product Quality
2.9/5
Pricing
2.7/5
Customer Service
PRS for Music NPS
PRS for Music's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether PRS for Music's customers would recommend using the product based on a scale of -100 to 100.
PRS for Music Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
PRS for Music NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 0 | Feb 2022 | 0 |
Nov 2022 0 | Nov 2022 | 0 |
May 2023 -33 | May 2023 | -33 |
Apr 2024 -50 | Apr 2024 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PRS for Music Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of PRS for Music users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PRS for Music Product Quality
2.7/5
PRS for Music has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock PRS for Music's overall Product Quality score rated by its users and customers.
PRS for Music Product Information
PRS for Music’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://prsformusic.com
- Company Size
- 501-1,000 Employees
Industry
Media
Sports & Entertainment
PRS for Music Pricing
PRS for Music ROI & Value For Money
2.9/5
PRS for Music has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock PRS for Music's overall ROI score rated by its users and customers.
PRS for Music Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
75%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PRS for Music Customer Service
2.7/5
PRS for Music has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock PRS for Music's overall Customer Service score rated by its users and customers.
About PRS for Music's Customer Service
Address
New Britain, CT
Website
http://prsformusic.com
Phone Number
2075805544
PRS for Music as an Employer
Consumer vs. Employees
PRS for Music scored a -50 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of PRS for Music would recommend the brand to a friend. ENPS measures how likely PRS for Music employees would recommend working at PRS for Music to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
