0
NPS
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PSC Biotech
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About PSC Biotech's Brand
Brand at a Glance
83%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
3.4/5
Customer Service
PSC Biotech NPS
PSC Biotech's Net Promoter Score (NPS) is a 0 with 20% Promoters, 60% Passives, and 20% Detractors. Net Promoter Score tracks whether PSC Biotech's customers would recommend using the product based on a scale of -100 to 100.
PSC Biotech Overall NPS
| 20% | Promoters |
|---|---|
| 60% | Passives |
| 20% | Detractors |
PSC Biotech NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
Mar 2023 -50 | Mar 2023 | -50 |
May 2024 -33 | May 2024 | -33 |
Dec 2024 -25 | Dec 2024 | -25 |
May 2025 0 | May 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PSC Biotech Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of PSC Biotech users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PSC Biotech Product Quality
3.4/5
PSC Biotech has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock PSC Biotech's overall Product Quality score rated by its users and customers.
PSC Biotech Product Information
PSC Biotech’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.biotech.com/
- Company Size
- 201-500 Employees
PSC Biotech Pricing
PSC Biotech ROI & Value For Money
3.3/5
PSC Biotech has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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PSC Biotech Customer Satisfaction (CSAT)
PSC Biotech Customer Satisfaction (CSAT) Score
25 / 100
PSC Biotech has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
75%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PSC Biotech Customer Service
3.4/5
PSC Biotech has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About PSC Biotech's Customer Service
Website
http://www.biotech.com/
PSC Biotech as an Employer
4.6/5
PSC Biotech has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
PSC Biotech scored a 0 for Net Promoter Score and a 35 for Employee Net Promoter Score. NPS gauges how likely a customer of PSC Biotech would recommend the brand to a friend. ENPS measures how likely PSC Biotech employees would recommend working at PSC Biotech to a friend.
Net Promoter Score
0
NPS Score
| 20% | Promoters |
|---|---|
| 60% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
35
eNPS Score
| 63% | Promoters |
|---|---|
| 9% | Passive |
| 28% | Detractors |
