-42
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
PSI
Marketing or Exec? Claim Your Free Account
About PSI's Brand
"PSI designs, develops and distributes alternative-fuel and conventional power systems to original equipment manufacturers."
Brand at a Glance
70%
Customer Loyalty
2.4/5
Product Quality
2.1/5
Pricing
2.3/5
Customer Service
PSI NPS
PSI's Net Promoter Score (NPS) is a -42 with 24% Promoters, 10% Passives, and 66% Detractors. Net Promoter Score tracks whether PSI's customers would recommend using the product based on a scale of -100 to 100.
PSI Overall NPS
| 24% | Promoters |
|---|---|
| 10% | Passives |
| 66% | Detractors |
PSI NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -31 | Oct 2022 | -31 |
Nov 2022 -39 | Nov 2022 | -39 |
Dec 2022 -42 | Dec 2022 | -42 |
Jan 2023 -47 | Jan 2023 | -47 |
Feb 2023 -42 | Feb 2023 | -42 |
Mar 2023 -44 | Mar 2023 | -44 |
Jun 2023 -37 | Jun 2023 | -37 |
Aug 2023 -40 | Aug 2023 | -40 |
Dec 2023 -42 | Dec 2023 | -42 |
Mar 2024 -44 | Mar 2024 | -44 |
Apr 2024 -47 | Apr 2024 | -47 |
Oct 2025 -41 | Oct 2025 | -41 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PSI NPS by Gender
Male customers rated PSI's NPS 80 points higher than Female customers.
Male
0
PSI's NPS was rated by Male customers on Comparably.
43%
Promoters
14%
Passives
43%
Detractors
Female
-80
PSI's NPS was rated -80 by Female customers on Comparably.
10%
Promoters
0%
Passives
90%
Detractors
PSI NPS by Ethnicity
PSI's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -78 | Caucasian | -78 |
African American/Black 34 | African American/Black | 34 |
Other 0 | Other | 0 |
PSI NPS by Age
PSI's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
PSI NPS by Usage
PSI's NPS was rated the highest by customers who have used PSI's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -83 | Less than 1 Year | -83 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
PSI Customer Reviews
Out of the 2 PSI customer reviews 0 were positive and 2 were constructive. PSI customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
PSI Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of PSI users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PSI Customer Loyalty Score by Gender
Male customers rated PSI's Customer Loyalty score 10% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of PSI.
Male
74%
Yes
Female
64%
Yes
PSI Customer Loyalty Score by Ethnicity
PSI's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of PSI.
50
out of 100
Caucasian
100
out of 100
African American/Black
78
out of 100
Other
PSI Customer Loyalty Score by Age
PSI's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of PSI.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 46% | 36-40 | 46% |
41-45 100% | 41-45 | 100% |
PSI Customer Loyalty Score by Usage
PSI's Customer Loyalty score was rated the highest by customers who have used PSI's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
PSI Customer Loyalty Score by Industry
PSI's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
PSI Product Quality
2.4/5
PSI has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock PSI's overall Product Quality score rated by its users and customers.
PSI Product Information
PSI’s product quality score is a 2.4 out of 5 as rated by its users and customers. Reviewers from the Education industry rated PSI's product the highest. Reviewers from the Real Estate industry rated PSI the lowest at 1.5.
- Company Size
- 5,001-10,000 Employees
Industry
Energy and Manufacturing
Energy
Quick Insights into PSI Product Quality
PSI's Product Quality score was rated highest by African American/Black customers, and rated lowest by customers from the Real Estate industry.
Sign Up to unlock insights into how customers have ranked PSI's Product Quality.
Ranked PSI Product Quality the Highest
Ranked PSI Product Quality the Lowest
PSI Product Quality Score by Gender
Male customers rated PSI's Product Quality score 1.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of PSI.
Male
2.8/5
Female
1.5/5
PSI Product Quality Score by Ethnicity
PSI's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of PSI.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 3.5 | African American/Black | 3.5 |
Other 2.7 | Other | 2.7 |
PSI Product Quality Score by Age
PSI's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of PSI.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.1 | 36-40 | 2.1 |
41-45 1.5 | 41-45 | 1.5 |
PSI Product Quality Score by Usage
PSI's Product Quality score was rated the highest by customers who have used PSI's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
PSI Product Quality Score by Industry
PSI's Product Quality score was rated the highest by Education industry customers, and the lowest by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
PSI Pricing
PSI ROI & Value For Money
2.1/5
PSI has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock PSI's overall ROI score rated by its users and customers.
PSI Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Real Estate industry think that they had the lowest ROI from PSI.
Quick Insights into PSI ROI
PSI's ROI score was rated highest by African American/Black customers, and rated lowest by customers from the Real Estate industry.
Sign Up to unlock insights into how customers have ranked PSI's ROI score.
Ranked PSI ROI the Highest
Ranked PSI ROI the Lowest
PSI ROI Score by Gender
Male customers rated PSI's ROI score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of PSI.
Male
2.1/5
Female
1.7/5
PSI ROI Score by Ethnicity
PSI's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of PSI.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 3.5 | African American/Black | 3.5 |
Other 2.6 | Other | 2.6 |
PSI ROI Score by Age
PSI's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of PSI.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.5 | 36-40 | 2.5 |
41-45 1.5 | 41-45 | 1.5 |
PSI ROI Score by Usage
PSI's ROI score was rated the highest by customers who have used PSI's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
PSI ROI Score by Industry
PSI's ROI score was rated the highest by Education industry customers, and the lowest by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
PSI Customer Satisfaction (CSAT)
PSI Customer Satisfaction (CSAT) Score
38 / 100
PSI has an overall Customer Satisfaction score of 38 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
24%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
5%
Very Dissatisfied
57%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into PSI Customer Satisfaction
PSI's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by customers from the Real Estate industry.
Sign Up to unlock insights into how customers have ranked PSI's Customer Satisfaction.
Ranked PSI Customer Satisfaction the Highest
Ranked PSI Customer Satisfaction the Lowest
PSI Customer Satisfaction Score by Gender
Male customers rated PSI's Customer Satisfaction score 18 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of PSI.
40 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 60% |
22 / 100
FemaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 78% |
PSI Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
PSI's Customer Satisfaction (CSAT) score was rated 12% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of PSI.
12 / 100
Very Satisfied
12%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
88%
CSAT according to African American/Black
PSI's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of PSI.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Other
PSI's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of PSI.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
PSI Customer Satisfaction Score by Age
PSI's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of PSI.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 25% | |||||||||||||||
| 41-45 | 33% |
PSI Customer Satisfaction Score by Usage
PSI's Customer Satisfaction score was rated the highest by customers who have used PSI's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
PSI Customer Satisfaction Score by Industry
PSI's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "PSI Customer Satisfaction Score by Industry",
"text": "PSI's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Real Estate industry customers.",
"bars": [
{
"label": "Education",
"groupId": 515,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "PSI's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 50
},
{
"label": "Real Estate",
"groupId": 554,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "PSI's Customer Satisfaction score is rated by Real Estate customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}PSI Customer Service
2.3/5
PSI has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock PSI's overall Customer Service score rated by its users and customers.
About PSI's Customer Service
Address
Glendale, CA
Website
https://www.psionline.com/education/
Quick Insights into PSI Customer Service
PSI's Customer Service score was rated highest by African American/Black customers, and rated lowest by customers from the Real Estate industry.
Sign Up to unlock insights into how customers have ranked PSI's Customer Service score.
Ranked PSI Customer Service the Highest
Ranked PSI Customer Service the Lowest
PSI Customer Service Score by Gender
Male customers rated PSI's Customer Service score 0.8 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of PSI.
Male
2.6/5
Female
1.8/5
PSI Customer Service Score by Ethnicity
PSI's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of PSI.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 4.6 | African American/Black | 4.6 |
Other 2.5 | Other | 2.5 |
PSI Customer Service Score by Age
PSI's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of PSI.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 2 | 36-40 | 2 |
41-45 1.5 | 41-45 | 1.5 |
PSI Customer Service Score by Usage
PSI's Customer Service score was rated the highest by customers who have used PSI's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
PSI Customer Service Score by Industry
PSI's Customer Service score was rated the highest by Education industry customers, and the lowest by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
PSI as an Employer
3.8/5
PSI has a 3.8/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
PSI scored a -42 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of PSI would recommend the brand to a friend. ENPS measures how likely PSI employees would recommend working at PSI to a friend.
Net Promoter Score
-42
NPS Score
| 24% | Promoters |
|---|---|
| 10% | Passive |
| 66% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 40% | Promoters |
|---|---|
| 26% | Passive |
| 34% | Detractors |
