0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
PSL Group
Marketing or Exec? Claim Your Free Account
About PSL Group's Brand
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
PSL Group NPS
PSL Group's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether PSL Group's customers would recommend using the product based on a scale of -100 to 100.
PSL Group Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
PSL Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -100 | Mar 2021 | -100 |
Mar 2022 0 | Mar 2022 | 0 |
Mar 2024 33 | Mar 2024 | 33 |
Nov 2025 0 | Nov 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PSL Group Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of PSL Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PSL Group Product Quality
1.5/5
PSL Group has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock PSL Group's overall Product Quality score rated by its users and customers.
PSL Group Product Information
PSL Group’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.pslgroup.com
- Company Size
- 51-200 Employees
Industry
Tech
Pharmaceuticals
PSL Group Pricing
PSL Group ROI & Value For Money
1.5/5
PSL Group has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock PSL Group's overall ROI score rated by its users and customers.
PSL Group Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PSL Group Customer Service
1.5/5
PSL Group has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock PSL Group's overall Customer Service score rated by its users and customers.
About PSL Group's Customer Service
Website
http://www.pslgroup.com
PSL Group as an Employer
3.2/5
PSL Group has a 3.2/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
PSL Group scored a 0 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of PSL Group would recommend the brand to a friend. ENPS measures how likely PSL Group employees would recommend working at PSL Group to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 46% | Promoters |
|---|---|
| 7% | Passive |
| 47% | Detractors |
