83
NPS
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PT Astra Honda Motor
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About PT Astra Honda Motor's Brand
Brand at a Glance
73%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
PT Astra Honda Motor NPS
PT Astra Honda Motor's Net Promoter Score (NPS) is a 83 with 83% Promoters, 17% Passives, and 0% Detractors. Net Promoter Score tracks whether PT Astra Honda Motor's customers would recommend using the product based on a scale of -100 to 100.
PT Astra Honda Motor Overall NPS
| 83% | Promoters |
|---|---|
| 17% | Passives |
| 0% | Detractors |
PT Astra Honda Motor NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
Oct 2022 66 | Oct 2022 | 66 |
Jul 2023 75 | Jul 2023 | 75 |
Dec 2023 80 | Dec 2023 | 80 |
Apr 2025 83 | Apr 2025 | 83 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PT Astra Honda Motor Customer Reviews
Out of the 2 PT Astra Honda Motor customer reviews 2 were positive and 0 were constructive. PT Astra Honda Motor customer reviews reflect that all customers have a favorable experience using the products/services of the company.
PT Astra Honda Motor Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of PT Astra Honda Motor users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PT Astra Honda Motor Product Quality
4/5
PT Astra Honda Motor has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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PT Astra Honda Motor Product Information
PT Astra Honda Motor’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.astra-honda.com
- Company Size
- 10,000+ Employees
Industry
Tech
Automotive
PT Astra Honda Motor Pricing
PT Astra Honda Motor ROI & Value For Money
4/5
PT Astra Honda Motor has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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PT Astra Honda Motor Customer Satisfaction (CSAT)
PT Astra Honda Motor Customer Satisfaction (CSAT) Score
100 / 100
PT Astra Honda Motor has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PT Astra Honda Motor Customer Service
4/5
PT Astra Honda Motor has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About PT Astra Honda Motor's Customer Service
Website
https://www.astra-honda.com
PT Astra Honda Motor as an Employer
Consumer vs. Employees
PT Astra Honda Motor scored a 83 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of PT Astra Honda Motor would recommend the brand to a friend. ENPS measures how likely PT Astra Honda Motor employees would recommend working at PT Astra Honda Motor to a friend.
Net Promoter Score
83
NPS Score
| 83% | Promoters |
|---|---|
| 17% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 46% | Promoters |
|---|---|
| 8% | Passive |
| 46% | Detractors |
