-100
NPS
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PTS Diagnostics
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About PTS Diagnostics' Brand
PTS Diagnostics creates health innovation that drives action and connects people to improved outcomes.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
PTS Diagnostics NPS
PTS Diagnostics's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether PTS Diagnostics's customers would recommend using the product based on a scale of -100 to 100.
PTS Diagnostics Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
PTS Diagnostics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 -100 | Jul 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PTS Diagnostics Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of PTS Diagnostics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PTS Diagnostics Product Quality
4/5
PTS Diagnostics has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock PTS Diagnostics' overall Product Quality score rated by its users and customers.
PTS Diagnostics Product Information
PTS Diagnostics’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Hardware and Devices
Healthcare
PTS Diagnostics Pricing
PTS Diagnostics ROI & Value For Money
4/5
PTS Diagnostics has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock PTS Diagnostics' overall ROI score rated by its users and customers.
PTS Diagnostics Customer Satisfaction (CSAT)
PTS Diagnostics Customer Satisfaction (CSAT) Score
100 / 100
PTS Diagnostics has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PTS Diagnostics Customer Service
4/5
PTS Diagnostics has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock PTS Diagnostics' overall Customer Service score rated by its users and customers.
About PTS Diagnostics's Customer Service
Address
7736 Zionsville Road, Indianapolis, IN 46268
Website
http://www.ptsdiagnostics.com/
Phone Number
(317)870-5610
Consumer vs. Employees
PTS Diagnostics scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of PTS Diagnostics would recommend the brand to a friend. ENPS measures how likely PTS Diagnostics employees would recommend working at PTS Diagnostics to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
