-60
NPS
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Publicis Media
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About Publicis Media's Brand
Publicis Media is one of the four solutions hubs of Publicis Groupe ([Euronext Paris FR0000130577, CAC 40], alongside Publicis Communications, Publicis.Sapient and Publicis Healthcare. Led by Steve King, CEO, Publicis Media is comprised of Starcom, Zenith, Digitas, Spark Foundry, Blue 449 and Performics, powered by digital-first, data-driven global practices that together deliver client value and business transformation. Publicis Media is committed to helping its clients navigate the modern media landscape and is present in more than 100 countries with over 23,500 employees worldwide.
Brand at a Glance
68%
Customer Loyalty
2.8/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Publicis Media NPS
Publicis Media's Net Promoter Score (NPS) is a -60 with 0% Promoters, 40% Passives, and 60% Detractors. Net Promoter Score tracks whether Publicis Media's customers would recommend using the product based on a scale of -100 to 100.
Publicis Media Overall NPS
| 0% | Promoters |
|---|---|
| 40% | Passives |
| 60% | Detractors |
Publicis Media NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
Nov 2021 -100 | Nov 2021 | -100 |
Jan 2022 -66 | Jan 2022 | -66 |
Jan 2023 -50 | Jan 2023 | -50 |
Jul 2025 -60 | Jul 2025 | -60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Publicis Media Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Publicis Media users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Publicis Media Product Quality
2.8/5
Publicis Media has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Publicis Media Product Information
Publicis Media’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
Publicis Media Pricing
Publicis Media ROI & Value For Money
2.7/5
Publicis Media has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Publicis Media Customer Satisfaction (CSAT)
Publicis Media Customer Satisfaction (CSAT) Score
33 / 100
Publicis Media has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Publicis Media Customer Service
2.7/5
Publicis Media has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Publicis Media's Customer Service
Address
Via Giosue Borsi, 9, London, London, W1T2BS United Kingdom
Website
http://www.publicisgroupe.com
Publicis Media as an Employer
3.7/5
Publicis Media has a 3.7/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Publicis Media scored a -60 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Publicis Media would recommend the brand to a friend. ENPS measures how likely Publicis Media employees would recommend working at Publicis Media to a friend.
Net Promoter Score
-60
NPS Score
| 0% | Promoters |
|---|---|
| 40% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 35% | Promoters |
|---|---|
| 30% | Passive |
| 35% | Detractors |
