40
NPS
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Publicis Sapient
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About Publicis Sapient's Brand
Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.
Brand at a Glance
81%
Customer Loyalty
3.9/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Publicis Sapient NPS
Publicis Sapient's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Publicis Sapient's customers would recommend using the product based on a scale of -100 to 100.
Publicis Sapient Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Publicis Sapient NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
Jul 2021 50 | Jul 2021 | 50 |
Oct 2021 0 | Oct 2021 | 0 |
Nov 2021 -20 | Nov 2021 | -20 |
Dec 2021 25 | Dec 2021 | 25 |
Feb 2022 33 | Feb 2022 | 33 |
Mar 2022 30 | Mar 2022 | 30 |
Apr 2022 40 | Apr 2022 | 40 |
May 2022 39 | May 2022 | 39 |
Jun 2022 37 | Jun 2022 | 37 |
Nov 2022 34 | Nov 2022 | 34 |
Dec 2023 40 | Dec 2023 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Publicis Sapient NPS by Gender
Publicis Sapient's NPS was rated 60 by Male customers on Comparably.
Male
60
Publicis Sapient's NPS was rated 60 by Male customers on Comparably.
80%
Promoters
0%
Passives
20%
Detractors
Female
N/A
Publicis Sapient's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Publicis Sapient NPS by Ethnicity
Publicis Sapient's NPS was rated 34 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 34 | Other | 34 |
Publicis Sapient NPS by Usage
Publicis Sapient's NPS was rated 25 points by customers who have used Publicis Sapient's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 25 | 2 to 5 Years | 25 |
Publicis Sapient Customer Reviews
Out of the 3 Publicis Sapient customer reviews 3 were positive and 0 were constructive. Publicis Sapient customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Publicis Sapient Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Publicis Sapient users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Publicis Sapient Customer Loyalty Score by Gender
Publicis Sapient's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Publicis Sapient.
Male
100%
Yes
Female
N/A
Yes
Publicis Sapient Customer Loyalty Score by Ethnicity
Publicis Sapient's Customer Loyalty score was rated 100% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Publicis Sapient.
100
out of 100
Other
Publicis Sapient Customer Loyalty Score by Usage
Publicis Sapient's Customer Loyalty score was rated 78% by customers who have used Publicis Sapient's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Publicis Sapient Customer Loyalty Score by Industry
Publicis Sapient's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Publicis Sapient Product Quality
3.9/5
Publicis Sapient has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Publicis Sapient Product Information
Publicis Sapient’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Publicis Sapient's product the highest.
- Website
- http://publicissapient.com/
- Company Size
- 10,000+ Employees
Industry
Consulting
Quick Insights into Publicis Sapient Product Quality
Publicis Sapient's Product Quality score was rated highest by Other customers.
Sign Up to unlock insights into how customers have ranked Publicis Sapient's Product Quality.
Ranked Publicis Sapient Product Quality the Highest
Publicis Sapient Product Quality Score by Gender
Publicis Sapient's Product Quality score was rated 4.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Publicis Sapient.
Male
4.8/5
Female
N/A
Publicis Sapient Product Quality Score by Ethnicity
Publicis Sapient's Product Quality score was rated 5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Publicis Sapient.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 5 | Other | 5 |
Publicis Sapient Product Quality Score by Usage
Publicis Sapient's Product Quality score was rated 4.1 stars by customers who have used Publicis Sapient's products/services for 2 to 5 Years.
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Publicis Sapient Product Quality Score by Industry
Publicis Sapient's Product Quality score was rated 5 stars by Tech industry customers.
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Publicis Sapient Pricing
Publicis Sapient ROI & Value For Money
4.1/5
Publicis Sapient has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Publicis Sapient Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Publicis Sapient ROI
Publicis Sapient's ROI score was rated highest by customers from the Tech industry.
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Ranked Publicis Sapient ROI the Highest
Publicis Sapient ROI Score by Gender
Publicis Sapient's ROI score was rated 4.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Publicis Sapient.
Male
4.4/5
Female
N/A
Publicis Sapient ROI Score by Ethnicity
Publicis Sapient's ROI score was rated 4.3 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Publicis Sapient.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.3 | Other | 4.3 |
Publicis Sapient ROI Score by Usage
Publicis Sapient's ROI score was rated 4 stars by customers who have used Publicis Sapient's products/services for 2 to 5 Years.
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Publicis Sapient ROI Score by Industry
Publicis Sapient's ROI score was rated 4.8 stars by Tech industry customers.
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Publicis Sapient Customer Satisfaction (CSAT)
Publicis Sapient Customer Satisfaction (CSAT) Score
81 / 100
Publicis Sapient has an overall Customer Satisfaction score of 81 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
48%
Satisfied
33%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Publicis Sapient Customer Satisfaction
Publicis Sapient's Customer Satisfaction score was rated highest by customers who have used Publicis Sapient's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Publicis Sapient's Customer Satisfaction.
Ranked Publicis Sapient Customer Satisfaction the Highest
Publicis Sapient Customer Satisfaction Score by Gender
Publicis Sapient's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Publicis Sapient.
100 / 100
MaleVery Satisfied | 80% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Publicis Sapient Customer Satisfaction Score by Ethnicity
CSAT according to Other
Publicis Sapient's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Publicis Sapient.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Publicis Sapient Customer Satisfaction Score by Usage
Publicis Sapient's Customer Satisfaction score was rated 100 points by customers who have used Publicis Sapient's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Publicis Sapient Customer Satisfaction Score by Industry
Publicis Sapient's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Tech",
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}Publicis Sapient Customer Service
4.1/5
Publicis Sapient has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Publicis Sapient's Customer Service
Address
40 Water St, Boston, MA 02109
Website
http://publicissapient.com/
Publicis Sapient's Social Links
Quick Insights into Publicis Sapient Customer Service
Publicis Sapient's Customer Service score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Publicis Sapient's Customer Service score.
Ranked Publicis Sapient Customer Service the Highest
Publicis Sapient Customer Service Score by Gender
Publicis Sapient's Customer Service score was rated 4.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Publicis Sapient.
Male
4.4/5
Female
N/A
Publicis Sapient Customer Service Score by Ethnicity
Publicis Sapient's Customer Service score was rated 4.3 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Publicis Sapient.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 4.3 | Other | 4.3 |
Publicis Sapient Customer Service Score by Usage
Publicis Sapient's Customer Service score was rated 4 stars by customers who have used Publicis Sapient's products/services for 2 to 5 Years.
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Publicis Sapient Customer Service Score by Industry
Publicis Sapient's Customer Service score was rated 5 stars by Tech industry customers.
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Publicis Sapient as an Employer
4.6/5
Publicis Sapient has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Publicis Sapient scored a 40 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Publicis Sapient would recommend the brand to a friend. ENPS measures how likely Publicis Sapient employees would recommend working at Publicis Sapient to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 45% | Promoters |
|---|---|
| 32% | Passive |
| 23% | Detractors |
