31
NPS
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PubMatic
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About PubMatic's Brand
PubMatic is the automation solutions company for an open digital media industry.
Brand at a Glance
86%
Customer Loyalty
4.1/5
Product Quality
4.2/5
Pricing
4.6/5
Customer Service
PubMatic CMO
PubMatic NPS
PubMatic's Net Promoter Score (NPS) is a 31 with 54% Promoters, 23% Passives, and 23% Detractors. Net Promoter Score tracks whether PubMatic's customers would recommend using the product based on a scale of -100 to 100.
PubMatic Overall NPS
| 54% | Promoters |
|---|---|
| 23% | Passives |
| 23% | Detractors |
PubMatic NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 54 | Mar 2022 | 54 |
May 2022 50 | May 2022 | 50 |
Jun 2022 57 | Jun 2022 | 57 |
Nov 2022 50 | Nov 2022 | 50 |
Jan 2023 40 | Jan 2023 | 40 |
Apr 2023 45 | Apr 2023 | 45 |
Dec 2023 40 | Dec 2023 | 40 |
Feb 2024 34 | Feb 2024 | 34 |
Mar 2024 27 | Mar 2024 | 27 |
May 2024 25 | May 2024 | 25 |
Jan 2025 28 | Jan 2025 | 28 |
May 2025 30 | May 2025 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PubMatic NPS by Gender
Female customers rated PubMatic's NPS 66 points higher than Male customers.
Male
34
PubMatic's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
100
PubMatic's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
PubMatic NPS by Usage
PubMatic's NPS was rated 100 points by customers who have used PubMatic's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 100 | 1 to 2 Years | 100 |
PubMatic Customer Reviews
Out of the 2 PubMatic customer reviews 2 were positive and 0 were constructive. PubMatic customer reviews reflect that all customers have a favorable experience using the products/services of the company.
PubMatic Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of PubMatic users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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PubMatic Customer Loyalty Score by Gender
Male customers rated PubMatic's Customer Loyalty score 30% higher than Female customers.
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Male
100%
Yes
Female
70%
Yes
PubMatic Customer Loyalty Score by Usage
PubMatic's Customer Loyalty score was rated 100% by customers who have used PubMatic's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
PubMatic Customer Loyalty Score by Industry
PubMatic's Customer Loyalty score was rated 78% by Tech industry customers.
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PubMatic Product Quality
4.1/5
PubMatic has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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PubMatic Product Information
PubMatic’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated PubMatic's product the highest.
- Website
- http://www.pubmatic.com
- Company Size
- 501-1,000 Employees
Industry
Media and Entertainment
Quick Insights into PubMatic Product Quality
PubMatic's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked PubMatic Product Quality the Highest
Ranked PubMatic Product Quality the Lowest
PubMatic Product Quality Score by Gender
Female customers rated PubMatic's Product Quality score 0.5 stars higher than Male customers.
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Male
4.1/5
Female
4.6/5
PubMatic Product Quality Score by Usage
PubMatic's Product Quality score was rated 4.1 stars by customers who have used PubMatic's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
PubMatic Product Quality Score by Industry
PubMatic's Product Quality score was rated 4.1 stars by Tech industry customers.
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PubMatic Pricing
PubMatic ROI & Value For Money
4.2/5
PubMatic has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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PubMatic Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into PubMatic ROI
PubMatic's ROI score was rated highest by customers who have used PubMatic's products/services for 1 to 2 Years, and rated lowest by Female customers.
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Ranked PubMatic ROI the Highest
Ranked PubMatic ROI the Lowest
PubMatic ROI Score by Gender
Male customers rated PubMatic's ROI score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of PubMatic.
Male
4.3/5
Female
4.1/5
PubMatic ROI Score by Usage
PubMatic's ROI score was rated 5 stars by customers who have used PubMatic's products/services for 1 to 2 Years.
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PubMatic ROI Score by Industry
PubMatic's ROI score was rated 3.9 stars by Tech industry customers.
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PubMatic Customer Satisfaction (CSAT)
PubMatic Customer Satisfaction (CSAT) Score
77 / 100
PubMatic has an overall Customer Satisfaction score of 77 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into PubMatic Customer Satisfaction
PubMatic's Customer Satisfaction score was rated highest by Male customers.
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Ranked PubMatic Customer Satisfaction the Highest
PubMatic Customer Satisfaction Score by Gender
PubMatic's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of PubMatic.
67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
PubMatic Customer Satisfaction Score by Industry
PubMatic's Customer Satisfaction score was rated 67 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}PubMatic Customer Service
4.6/5
PubMatic has an overall Customer Service score of 4.6 out of 5 stars rated by its users and customers.
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About PubMatic's Customer Service
Address
305 Main St, Redwood City, CA 94063
Website
http://www.pubmatic.com
Phone Number
(650) 351-9162
PubMatic's Social Links
Quick Insights into PubMatic Customer Service
PubMatic's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked PubMatic Customer Service the Highest
Ranked PubMatic Customer Service the Lowest
PubMatic Customer Service Score by Gender
Male customers rated PubMatic's Customer Service score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of PubMatic.
Male
5/5
Female
4.3/5
PubMatic Customer Service Score by Usage
PubMatic's Customer Service score was rated 4.8 stars by customers who have used PubMatic's products/services for 1 to 2 Years.
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PubMatic Customer Service Score by Industry
PubMatic's Customer Service score was rated 4.6 stars by Tech industry customers.
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PubMatic as an Employer
4.6/5
PubMatic has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
PubMatic scored a 31 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of PubMatic would recommend the brand to a friend. ENPS measures how likely PubMatic employees would recommend working at PubMatic to a friend.
Net Promoter Score
31
NPS Score
| 54% | Promoters |
|---|---|
| 23% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 60% | Promoters |
|---|---|
| 29% | Passive |
| 11% | Detractors |
