0
NPS
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PubNub
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About PubNub's Brand
The PubNub Data Stream Network enables mobile and web developers to build and scale realtime apps.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
2/5
Pricing
2/5
Customer Service
PubNub NPS
PubNub's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether PubNub's customers would recommend using the product based on a scale of -100 to 100.
PubNub Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
PubNub NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Jan 2023 0 | Jan 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PubNub Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of PubNub users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PubNub Product Quality
4/5
PubNub has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock PubNub's overall Product Quality score rated by its users and customers.
PubNub Product Information
PubNub’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.pubnub.com
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
Mobile App
On Demand
Productivity
SaaS
PubNub Pricing
PubNub ROI & Value For Money
2/5
PubNub has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock PubNub's overall ROI score rated by its users and customers.
PubNub Customer Satisfaction (CSAT)
PubNub Customer Satisfaction (CSAT) Score
100 / 100
PubNub has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PubNub Customer Service
2/5
PubNub has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock PubNub's overall Customer Service score rated by its users and customers.
About PubNub's Customer Service
Address
725 Folsom St, San Francisco, CA
Website
https://www.pubnub.com
PubNub as an Employer
3.4/5
PubNub has a 3.4/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
PubNub scored a 0 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of PubNub would recommend the brand to a friend. ENPS measures how likely PubNub employees would recommend working at PubNub to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 40% | Promoters |
|---|---|
| 30% | Passive |
| 30% | Detractors |
