-100
NPS
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Brand Page
Pulse
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About Pulse's Brand
Honolulu Pulse.
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Pulse NPS
Pulse's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Pulse's customers would recommend using the product based on a scale of -100 to 100.
Pulse Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Pulse NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2026 -100 | Sep 2026 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pulse Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Pulse users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pulse Product Quality
2.5/5
Pulse has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Pulse's overall Product Quality score rated by its users and customers.
Pulse Product Information
Pulse’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Company Size
- 1-10 Employees
Industry
Tech
Content
Media
Sports & Entertainment
Pulse Pricing
Pulse ROI & Value For Money
1.5/5
Pulse has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Pulse's overall ROI score rated by its users and customers.
Pulse Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pulse Customer Service
1.5/5
Pulse has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Pulse's overall Customer Service score rated by its users and customers.
About Pulse's Customer Service
Address
500 Ala Moana Blvd Suite 7-210, Honolulu, HI 96813
Website
http://www.honolulupulse.com/
Phone Number
(808) 529-4700
Pulse as an Employer
Consumer vs. Employees
Pulse scored a -100 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Pulse would recommend the brand to a friend. ENPS measures how likely Pulse employees would recommend working at Pulse to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
