0
NPS
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Pulse Electronics
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About Pulse Electronics' Brand
Pulse Electronic designs and manufactures end-user and passive magnetic electronic and discrete board-level components.
Brand at a Glance
100%
Customer Loyalty
3/5
Product Quality
2.9/5
Pricing
2.5/5
Customer Service
Pulse Electronics NPS
Pulse Electronics's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Pulse Electronics's customers would recommend using the product based on a scale of -100 to 100.
Pulse Electronics Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Pulse Electronics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 100 | May 2021 | 100 |
Dec 2022 0 | Dec 2022 | 0 |
Oct 2024 0 | Oct 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pulse Electronics Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Pulse Electronics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pulse Electronics Product Quality
3/5
Pulse Electronics has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Pulse Electronics' overall Product Quality score rated by its users and customers.
Pulse Electronics Product Information
Pulse Electronics’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
Hardware and Devices
Pulse Electronics Pricing
Pulse Electronics ROI & Value For Money
2.9/5
Pulse Electronics has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Pulse Electronics' overall ROI score rated by its users and customers.
Pulse Electronics Customer Satisfaction (CSAT)
Pulse Electronics Customer Satisfaction (CSAT) Score
50 / 100
Pulse Electronics has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pulse Electronics Customer Service
2.5/5
Pulse Electronics has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Pulse Electronics' overall Customer Service score rated by its users and customers.
About Pulse Electronics's Customer Service
Address
12220 World Trade Drive, San Diego, CA
Website
http://www.pulseelectronics.com
Phone Number
8586748100
Pulse Electronics as an Employer
4.3/5
Pulse Electronics has a 4.3/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Pulse Electronics scored a 0 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Pulse Electronics would recommend the brand to a friend. ENPS measures how likely Pulse Electronics employees would recommend working at Pulse Electronics to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
