-11
NPS
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Brand Page
Pulse Secure
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About Pulse Secure's Brand
Great companies are built by great people. Mobility. Secured.
Brand at a Glance
72%
Customer Loyalty
3.6/5
Product Quality
3.2/5
Pricing
2.9/5
Customer Service
Pulse Secure NPS
Pulse Secure's Net Promoter Score (NPS) is a -11 with 33% Promoters, 23% Passives, and 44% Detractors. Net Promoter Score tracks whether Pulse Secure's customers would recommend using the product based on a scale of -100 to 100.
Pulse Secure Overall NPS
| 33% | Promoters |
|---|---|
| 23% | Passives |
| 44% | Detractors |
Pulse Secure NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -100 | Aug 2020 | -100 |
Nov 2020 0 | Nov 2020 | 0 |
Jan 2021 0 | Jan 2021 | 0 |
May 2021 -40 | May 2021 | -40 |
Dec 2021 -29 | Dec 2021 | -29 |
Apr 2022 -25 | Apr 2022 | -25 |
Jun 2023 -11 | Jun 2023 | -11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pulse Secure Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Pulse Secure users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pulse Secure Product Quality
3.6/5
Pulse Secure has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Pulse Secure's overall Product Quality score rated by its users and customers.
Pulse Secure Product Information
Pulse Secure’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- https://www.pulsesecure.net/
- Company Size
- 501-1,000 Employees
Industry
Tech
Enterprise
Government & Legal
Mobile App
Pulse Secure Pricing
Pulse Secure ROI & Value For Money
3.2/5
Pulse Secure has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Pulse Secure's overall ROI score rated by its users and customers.
Pulse Secure Customer Satisfaction (CSAT)
Pulse Secure Customer Satisfaction (CSAT) Score
75 / 100
Pulse Secure has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pulse Secure Customer Service
2.9/5
Pulse Secure has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Pulse Secure's overall Customer Service score rated by its users and customers.
About Pulse Secure's Customer Service
Address
2700 Zanker Road, Suite 200, San Jose, CA 95134
Website
https://www.pulsesecure.net/
Pulse Secure as an Employer
3.3/5
Pulse Secure has a 3.3/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Pulse Secure scored a -11 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Pulse Secure would recommend the brand to a friend. ENPS measures how likely Pulse Secure employees would recommend working at Pulse Secure to a friend.
Net Promoter Score
-11
NPS Score
| 33% | Promoters |
|---|---|
| 23% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
