0
NPS
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PulsePoint
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About PulsePoint's Brand
PulsePoint is a technology company using data to accelerate healthcare marketing.
Brand at a Glance
55%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.4/5
Customer Service
PulsePoint NPS
PulsePoint's Net Promoter Score (NPS) is a 0 with 39% Promoters, 22% Passives, and 39% Detractors. Net Promoter Score tracks whether PulsePoint's customers would recommend using the product based on a scale of -100 to 100.
PulsePoint Overall NPS
| 39% | Promoters |
|---|---|
| 22% | Passives |
| 39% | Detractors |
PulsePoint NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 100 | Apr 2020 | 100 |
Aug 2020 10 | Aug 2020 | 10 |
Feb 2022 4 | Feb 2022 | 4 |
Aug 2024 3 | Aug 2024 | 3 |
Oct 2025 0 | Oct 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PulsePoint NPS by Usage
PulsePoint's NPS was rated 21 points by customers who have used PulsePoint's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 21 | 2 to 5 Years | 21 |
PulsePoint Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of PulsePoint users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PulsePoint Product Quality
3.8/5
PulsePoint has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock PulsePoint's overall Product Quality score rated by its users and customers.
PulsePoint Product Information
PulsePoint serves markets in the United States. PulsePoint supports Web devices and offers products for small, medium, and large sized businesses.
PulsePoint’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.pulsepoint.com
- Company Size
- 51-200 Employees
Industry
Marketing, Advertising and Research
Languages Supported
English
Product Type
Content Marketing Software
Customer Engagement Software
Clinical Trial Management Software
Patient Engagement Software
PulsePoint Pricing
PulsePoint ROI & Value For Money
3.6/5
PulsePoint has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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PulsePoint Pricing Plans
PulsePoint has a pricing structure that accommodates small, medium, and large businesses.
Who Uses PulsePoint?
Small Businesses
Medium Businesses
Large Enterprises
PulsePoint Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PulsePoint Customer Service
3.4/5
PulsePoint has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About PulsePoint's Customer Service
Address
360 Madison Avenue, New York City, NY 10017
Website
http://www.pulsepoint.com
Phone Number
(212) 706-4871
PulsePoint's Social Links
PulsePoint as an Employer
4.5/5
PulsePoint has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
PulsePoint scored a 0 for Net Promoter Score and a 53 for Employee Net Promoter Score. NPS gauges how likely a customer of PulsePoint would recommend the brand to a friend. ENPS measures how likely PulsePoint employees would recommend working at PulsePoint to a friend.
Net Promoter Score
0
NPS Score
| 39% | Promoters |
|---|---|
| 22% | Passive |
| 39% | Detractors |
Employee Net Promoter Score
53
eNPS Score
| 73% | Promoters |
|---|---|
| 7% | Passive |
| 20% | Detractors |
