69
NPS
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Puma Energy
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About Puma Energy's Brand
Producer and distributor of crude oil. The company operates as a midstream and downstream oil company, that engages in the supply, storage and transportation of petroleum products.
Brand at a Glance
96%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4.2/5
Customer Service
Puma Energy NPS
Puma Energy's Net Promoter Score (NPS) is a 69 with 76% Promoters, 17% Passives, and 7% Detractors. Net Promoter Score tracks whether Puma Energy's customers would recommend using the product based on a scale of -100 to 100.
Puma Energy Overall NPS
| 76% | Promoters |
|---|---|
| 17% | Passives |
| 7% | Detractors |
Puma Energy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 80 | Jan 2023 | 80 |
Jun 2023 81 | Jun 2023 | 81 |
Sep 2023 84 | Sep 2023 | 84 |
Oct 2023 86 | Oct 2023 | 86 |
Mar 2024 88 | Mar 2024 | 88 |
Apr 2024 70 | Apr 2024 | 70 |
Jul 2024 73 | Jul 2024 | 73 |
Aug 2024 74 | Aug 2024 | 74 |
Dec 2024 68 | Dec 2024 | 68 |
Mar 2025 66 | Mar 2025 | 66 |
Apr 2025 68 | Apr 2025 | 68 |
Aug 2025 68 | Aug 2025 | 68 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Puma Energy NPS by Gender
Male customers rated Puma Energy's NPS 11 points higher than Female customers.
Male
61
Puma Energy's NPS was rated 61 by Male customers on Comparably.
74%
Promoters
13%
Passives
13%
Detractors
Female
50
Puma Energy's NPS was rated 50 by Female customers on Comparably.
50%
Promoters
50%
Passives
0%
Detractors
Puma Energy NPS by Ethnicity
Puma Energy's NPS was rated the highest by Other customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 57 | African American/Black | 57 |
Other 60 | Other | 60 |
Puma Energy NPS by Age
Puma Energy's NPS was rated 50 points by customers ages 26-30 on Comparably.
Puma Energy NPS by Usage
Puma Energy's NPS was rated the highest by customers who have used Puma Energy's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 67 | 1 to 2 Years | 67 |
2 to 5 Years 40 | 2 to 5 Years | 40 |
5 to 10 Years 75 | 5 to 10 Years | 75 |
Puma Energy Customer Reviews
Out of the 4 Puma Energy customer reviews 4 were positive and 0 were constructive. Puma Energy customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Puma Energy Customer Loyalty
96%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
96% of Puma Energy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Puma Energy Customer Loyalty Score by Gender
Puma Energy's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
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Male
100%
Yes
Female
100%
Yes
Puma Energy Customer Loyalty Score by Ethnicity
Puma Energy's Customer Loyalty score was rated 100% by both African American/Black and Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Puma Energy.
100
out of 100
African American/Black
100
out of 100
Other
Puma Energy Customer Loyalty Score by Age
Puma Energy's Customer Loyalty score was rated 100% by customers ages 26-30 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
Puma Energy Customer Loyalty Score by Usage
Puma Energy's Customer Loyalty score was rated 100% by customers who have used Puma Energy's products/services for 1 to 2 Years, and by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Puma Energy Customer Loyalty Score by Industry
Puma Energy's Customer Loyalty score was rated 100% by Accounting industry customers.
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Puma Energy Product Quality
4.1/5
Puma Energy has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Puma Energy Product Information
Puma Energy’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Puma Energy's product the highest.
- Website
- www.puma-energy.com
- Company Size
- 5,001-10,000 Employees
Quick Insights into Puma Energy Product Quality
Puma Energy's Product Quality score was rated highest by customers who have used Puma Energy's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked Puma Energy Product Quality the Highest
Ranked Puma Energy Product Quality the Lowest
Puma Energy Product Quality Score by Gender
Female customers rated Puma Energy's Product Quality score 0.3 stars higher than Male customers.
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Male
3.9/5
Female
4.2/5
Puma Energy Product Quality Score by Ethnicity
Puma Energy's Product Quality score was rated the highest by Other customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Puma Energy.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.9 | African American/Black | 3.9 |
Other 4.1 | Other | 4.1 |
Puma Energy Product Quality Score by Age
Puma Energy's Product Quality score was rated 4.2 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Puma Energy.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.2 | 26-30 | 4.2 |
Puma Energy Product Quality Score by Usage
Puma Energy's Product Quality score was rated the highest by customers who have used Puma Energy's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Puma Energy Product Quality Score by Industry
Puma Energy's Product Quality score was rated 3.9 stars by Accounting industry customers.
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Puma Energy Pricing
Puma Energy ROI & Value For Money
4.1/5
Puma Energy has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Puma Energy Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Puma Energy ROI
Puma Energy's ROI score was rated highest by customers who have used Puma Energy's products/services for 5 to 10 Years, and rated lowest by customers who have used Puma Energy's products/services for 2 to 5 Years.
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Ranked Puma Energy ROI the Highest
Ranked Puma Energy ROI the Lowest
Puma Energy ROI Score by Gender
Male customers rated Puma Energy's ROI score 0.1 stars higher than Female customers.
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Male
4/5
Female
3.9/5
Puma Energy ROI Score by Ethnicity
Puma Energy's ROI score was rated the highest by Other customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Puma Energy.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.9 | African American/Black | 3.9 |
Other 4.1 | Other | 4.1 |
Puma Energy ROI Score by Age
Puma Energy's ROI score was rated 3.9 stars by customers ages 26-30 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.9 | 26-30 | 3.9 |
Puma Energy ROI Score by Usage
Puma Energy's ROI score was rated the highest by customers who have used Puma Energy's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Puma Energy ROI Score by Industry
Puma Energy's ROI score was rated 4.1 stars by Accounting industry customers.
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Puma Energy Customer Satisfaction (CSAT)
Puma Energy Customer Satisfaction (CSAT) Score
92 / 100
Puma Energy has an overall Customer Satisfaction score of 92 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
28%
Satisfied
64%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Puma Energy Customer Satisfaction
Puma Energy's Customer Satisfaction score was rated highest by customers who have used Puma Energy's products/services for 1 to 2 Years, and rated lowest by Other customers.
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Ranked Puma Energy Customer Satisfaction the Highest
Ranked Puma Energy Customer Satisfaction the Lowest
Puma Energy Customer Satisfaction Score by Gender
Puma Energy's Customer Satisfaction score was rated 100 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Puma Energy.
100 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 75% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 100% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Puma Energy Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Puma Energy's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Puma Energy.
100 / 100
Very Satisfied
14%
Satisfied
86%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Puma Energy's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Puma Energy.
100 / 100
Very Satisfied
20%
Satisfied
80%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Puma Energy Customer Satisfaction Score by Age
Puma Energy's Customer Satisfaction score was rated 100 points by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Puma Energy.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% |
Puma Energy Customer Satisfaction Score by Usage
Puma Energy's Customer Satisfaction score was rated 100 points by customers who have used Puma Energy's products/services for 1 to 2 Years, and by customers with 5 to 10 Years of usage.
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Puma Energy Customer Satisfaction Score by Industry
Puma Energy's Customer Satisfaction score was rated 100 points by Accounting industry customers.
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"label": "Accounting",
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"score": 100,
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}Puma Energy Customer Service
4.2/5
Puma Energy has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Puma Energy's Customer Service
Address
10 Collyer Quay Ocean Financial Centre, Singapore, 49315
Website
www.puma-energy.com
Quick Insights into Puma Energy Customer Service
Puma Energy's Customer Service score was rated highest by customers who have used Puma Energy's products/services for 5 to 10 Years, and rated lowest by African American/Black customers.
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Ranked Puma Energy Customer Service the Highest
Ranked Puma Energy Customer Service the Lowest
Puma Energy Customer Service Score by Gender
Female customers rated Puma Energy's Customer Service score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Puma Energy.
Male
4.1/5
Female
4.2/5
Puma Energy Customer Service Score by Ethnicity
Puma Energy's Customer Service score was rated the highest by Other customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Puma Energy.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 4 | African American/Black | 4 |
Other 4.4 | Other | 4.4 |
Puma Energy Customer Service Score by Age
Puma Energy's Customer Service score was rated 4.2 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Puma Energy.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.2 | 26-30 | 4.2 |
Puma Energy Customer Service Score by Usage
Puma Energy's Customer Service score was rated the highest by customers who have used Puma Energy's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Puma Energy Customer Service Score by Industry
Puma Energy's Customer Service score was rated 4.1 stars by Accounting industry customers.
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Puma Energy as an Employer
4.5/5
Puma Energy has a 4.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Puma Energy scored a 69 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of Puma Energy would recommend the brand to a friend. ENPS measures how likely Puma Energy employees would recommend working at Puma Energy to a friend.
Net Promoter Score
69
NPS Score
| 76% | Promoters |
|---|---|
| 17% | Passive |
| 7% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 48% | Promoters |
|---|---|
| 22% | Passive |
| 30% | Detractors |
