43
NPS
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Puppet
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About Puppet's Brand
Puppet is an open-source configuration management platform that specializes in cloud automation and software integration and deployment services.
Brand at a Glance
63%
Customer Loyalty
4/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Puppet CMO
Puppet NPS
Puppet's Net Promoter Score (NPS) is a 43 with 62% Promoters, 19% Passives, and 19% Detractors. Net Promoter Score tracks whether Puppet's customers would recommend using the product based on a scale of -100 to 100.
Puppet Overall NPS
| 62% | Promoters |
|---|---|
| 19% | Passives |
| 19% | Detractors |
Puppet NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
May 2021 40 | May 2021 | 40 |
Jul 2021 17 | Jul 2021 | 17 |
Sep 2021 37 | Sep 2021 | 37 |
Nov 2021 44 | Nov 2021 | 44 |
Feb 2022 50 | Feb 2022 | 50 |
Jun 2022 54 | Jun 2022 | 54 |
Nov 2022 59 | Nov 2022 | 59 |
Sep 2023 54 | Sep 2023 | 54 |
Oct 2023 57 | Oct 2023 | 57 |
Nov 2023 46 | Nov 2023 | 46 |
Mar 2024 43 | Mar 2024 | 43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Puppet Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Puppet users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Puppet Product Quality
4/5
Puppet has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Puppet's overall Product Quality score rated by its users and customers.
Puppet Product Information
Puppet’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.puppet.com
- Company Size
- 201-500 Employees
Industry
Tech
Puppet Pricing
Puppet ROI & Value For Money
4.1/5
Puppet has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Puppet Customer Satisfaction (CSAT)
Puppet Customer Satisfaction (CSAT) Score
37 / 100
Puppet has an overall Customer Satisfaction score of 37 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
13%
Satisfied
24%
Neither Satisfied nor Dissatisfied
38%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Puppet Customer Service
4.1/5
Puppet has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Puppet's overall Customer Service score rated by its users and customers.
About Puppet's Customer Service
Address
302 SW 2nd Ave, Fl Fifth, Portland, OR 97204
Website
http://www.puppet.com
Phone Number
(877) 575-9775
Puppet's Social Links
Puppet as an Employer
3.8/5
Puppet has a 3.8/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Puppet scored a 43 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of Puppet would recommend the brand to a friend. ENPS measures how likely Puppet employees would recommend working at Puppet to a friend.
Net Promoter Score
43
NPS Score
| 62% | Promoters |
|---|---|
| 19% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 38% | Promoters |
|---|---|
| 31% | Passive |
| 31% | Detractors |
