-14
NPS
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Puratos
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About Puratos' Brand
Puratos is an international group offering a full range of innovative products, raw materials and application expertise.
Brand at a Glance
83%
Customer Loyalty
3.2/5
Product Quality
3.3/5
Pricing
3.4/5
Customer Service
Puratos NPS
Puratos's Net Promoter Score (NPS) is a -14 with 43% Promoters, 0% Passives, and 57% Detractors. Net Promoter Score tracks whether Puratos's customers would recommend using the product based on a scale of -100 to 100.
Puratos Overall NPS
| 43% | Promoters |
|---|---|
| 0% | Passives |
| 57% | Detractors |
Puratos NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Nov 2023 -100 | Nov 2023 | -100 |
Jan 2024 -33 | Jan 2024 | -33 |
Aug 2024 0 | Aug 2024 | 0 |
Oct 2024 -20 | Oct 2024 | -20 |
Nov 2024 -33 | Nov 2024 | -33 |
Jul 2025 -15 | Jul 2025 | -15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Puratos Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Puratos users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Puratos Product Quality
3.2/5
Puratos has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Puratos' overall Product Quality score rated by its users and customers.
Puratos Product Information
Puratos’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.puratos.com/en/
- Company Size
- 10,000+ Employees
Industry
Tech
Food & Beverages
Puratos Pricing
Puratos ROI & Value For Money
3.3/5
Puratos has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Puratos' overall ROI score rated by its users and customers.
Puratos Customer Satisfaction (CSAT)
Puratos Customer Satisfaction (CSAT) Score
50 / 100
Puratos has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
17%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Puratos Customer Service
3.4/5
Puratos has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Puratos's Customer Service
Address
Groom, TX United States of America
Website
http://www.puratos.com/en/
Phone Number
+32 2 481 44 44
Puratos as an Employer
3.8/5
Puratos has a 3.8/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Puratos scored a -14 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of Puratos would recommend the brand to a friend. ENPS measures how likely Puratos employees would recommend working at Puratos to a friend.
Net Promoter Score
-14
NPS Score
| 43% | Promoters |
|---|---|
| 0% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 33% | Promoters |
|---|---|
| 28% | Passive |
| 39% | Detractors |
