-42
NPS
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Purchasing Power
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About Purchasing Power's Brand
Founded in 2001, Purchasing Power offers what has become one of the country's premier purchase programs for employees.
Brand at a Glance
74%
Customer Loyalty
2.6/5
Product Quality
2.3/5
Pricing
2.5/5
Customer Service
Purchasing Power NPS
Purchasing Power's Net Promoter Score (NPS) is a -42 with 26% Promoters, 6% Passives, and 68% Detractors. Net Promoter Score tracks whether Purchasing Power's customers would recommend using the product based on a scale of -100 to 100.
Purchasing Power Overall NPS
| 26% | Promoters |
|---|---|
| 6% | Passives |
| 68% | Detractors |
Purchasing Power NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -54 | Aug 2023 | -54 |
Nov 2023 -57 | Nov 2023 | -57 |
Dec 2023 -59 | Dec 2023 | -59 |
Jan 2024 -52 | Jan 2024 | -52 |
Apr 2024 -46 | Apr 2024 | -46 |
Sep 2024 -42 | Sep 2024 | -42 |
Apr 2025 -36 | Apr 2025 | -36 |
Jun 2025 -39 | Jun 2025 | -39 |
Jul 2025 -41 | Jul 2025 | -41 |
Sep 2025 -43 | Sep 2025 | -43 |
Oct 2025 -39 | Oct 2025 | -39 |
Nov 2025 -42 | Nov 2025 | -42 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Purchasing Power NPS by Gender
Male customers rated Purchasing Power's NPS 34 points higher than Female customers.
Male
-20
Purchasing Power's NPS was rated -20 by Male customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Female
-54
Purchasing Power's NPS was rated -54 by Female customers on Comparably.
15%
Promoters
16%
Passives
69%
Detractors
Purchasing Power NPS by Ethnicity
Purchasing Power's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -25 | Caucasian | -25 |
African American/Black -60 | African American/Black | -60 |
Other -50 | Other | -50 |
Purchasing Power NPS by Age
Purchasing Power's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Purchasing Power NPS by Usage
Purchasing Power's NPS was rated the highest by customers who have used Purchasing Power's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 33 | Less than 1 Year | 33 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Purchasing Power Customer Reviews
Out of the 3 Purchasing Power customer reviews 0 were positive and 3 were constructive. Purchasing Power customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Purchasing Power Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Purchasing Power users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Purchasing Power Customer Loyalty Score by Gender
Male customers rated Purchasing Power's Customer Loyalty score 10% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Purchasing Power.
Male
82%
Yes
Female
72%
Yes
Purchasing Power Customer Loyalty Score by Ethnicity
Purchasing Power's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Purchasing Power.
66
out of 100
Caucasian
82
out of 100
African American/Black
78
out of 100
Other
Purchasing Power Customer Loyalty Score by Age
Purchasing Power's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Purchasing Power.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
36-40 10% | 36-40 | 10% |
41-45 100% | 41-45 | 100% |
Purchasing Power Customer Loyalty Score by Usage
Purchasing Power's Customer Loyalty score was rated the highest by customers who have used Purchasing Power's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Purchasing Power Customer Loyalty Score by Industry
Purchasing Power's Customer Loyalty score was rated 82% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Purchasing Power Product Quality
2.6/5
Purchasing Power has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Purchasing Power Product Information
Purchasing Power’s product quality score is a 2.6 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Purchasing Power's product the highest.
- Company Size
- 201-500 Employees
Industry
Tech
Ecommerce and Marketplaces
Quick Insights into Purchasing Power Product Quality
Purchasing Power's Product Quality score was rated highest by customers who have used Purchasing Power's products/services for Less than 1 Year, and rated lowest by customers who have used Purchasing Power's products/services for 5 to 10 Years.
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Ranked Purchasing Power Product Quality the Highest
Ranked Purchasing Power Product Quality the Lowest
Purchasing Power Product Quality Score by Gender
Male customers rated Purchasing Power's Product Quality score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Purchasing Power.
Male
2.5/5
Female
2.2/5
Purchasing Power Product Quality Score by Ethnicity
Purchasing Power's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Purchasing Power.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
African American/Black 2.1 | African American/Black | 2.1 |
Other 2.1 | Other | 2.1 |
Purchasing Power Product Quality Score by Age
Purchasing Power's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Purchasing Power.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.5 | 31-35 | 3.5 |
36-40 1.7 | 36-40 | 1.7 |
41-45 1.6 | 41-45 | 1.6 |
Purchasing Power Product Quality Score by Usage
Purchasing Power's Product Quality score was rated the highest by customers who have used Purchasing Power's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Purchasing Power Product Quality Score by Industry
Purchasing Power's Product Quality score was rated 2.3 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Purchasing Power Pricing
Purchasing Power ROI & Value For Money
2.3/5
Purchasing Power has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Purchasing Power's overall ROI score rated by its users and customers.
Purchasing Power Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Purchasing Power ROI
Purchasing Power's ROI score was rated highest by customers who have used Purchasing Power's products/services for Less than 1 Year, and rated lowest by Other customers.
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Ranked Purchasing Power ROI the Highest
Ranked Purchasing Power ROI the Lowest
Purchasing Power ROI Score by Gender
Male customers rated Purchasing Power's ROI score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Purchasing Power.
Male
2.2/5
Female
1.8/5
Purchasing Power ROI Score by Ethnicity
Purchasing Power's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Purchasing Power.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
African American/Black 1.7 | African American/Black | 1.7 |
Other 1.5 | Other | 1.5 |
Purchasing Power ROI Score by Age
Purchasing Power's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Purchasing Power.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.1 | 31-35 | 3.1 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
Purchasing Power ROI Score by Usage
Purchasing Power's ROI score was rated the highest by customers who have used Purchasing Power's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Purchasing Power ROI Score by Industry
Purchasing Power's ROI score was rated 2 stars by Healthcare, Hospitals and Medicine industry customers.
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Purchasing Power Customer Satisfaction (CSAT)
Purchasing Power Customer Satisfaction (CSAT) Score
39 / 100
Purchasing Power has an overall Customer Satisfaction score of 39 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
9%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
6%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Purchasing Power Customer Satisfaction
Purchasing Power's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers who have used Purchasing Power's products/services for 5 to 10 Years.
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Ranked Purchasing Power Customer Satisfaction the Highest
Ranked Purchasing Power Customer Satisfaction the Lowest
Purchasing Power Customer Satisfaction Score by Gender
Male customers rated Purchasing Power's Customer Satisfaction score 10 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Purchasing Power.
40 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 40% | |
Very Dissatisfied | 20% |
30 / 100
FemaleVery Satisfied | 23% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 0% | |
Very Dissatisfied | 62% |
Purchasing Power Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Purchasing Power's Customer Satisfaction (CSAT) score was rated 36% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Purchasing Power.
36 / 100
Very Satisfied
25%
Satisfied
11%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
13%
Very Dissatisfied
38%
CSAT according to African American/Black
Purchasing Power's Customer Satisfaction (CSAT) score was rated 20% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Purchasing Power.
20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
60%
CSAT according to Other
Purchasing Power's Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Purchasing Power.
50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
Purchasing Power Customer Satisfaction Score by Age
Purchasing Power's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Purchasing Power.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 67% | |||||||||||||||
| 36-40 | 25% | |||||||||||||||
| 41-45 | 40% |
Purchasing Power Customer Satisfaction Score by Usage
Purchasing Power's Customer Satisfaction score was rated the highest by customers who have used Purchasing Power's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Purchasing Power Customer Satisfaction Score by Industry
Purchasing Power's Customer Satisfaction score was rated 40 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 40,
"stars": 0,
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"scoreClassName": "max",
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}Purchasing Power Customer Service
2.5/5
Purchasing Power has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Purchasing Power's overall Customer Service score rated by its users and customers.
About Purchasing Power's Customer Service
Address
1375 Peachtree Street, Suite 500, Atlanta, GA 30309
Website
http://www.purchasingpower.com
Phone Number
404-609-5100
Quick Insights into Purchasing Power Customer Service
Purchasing Power's Customer Service score was rated highest by customers who have used Purchasing Power's products/services for Less than 1 Year, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Purchasing Power's Customer Service score.
Ranked Purchasing Power Customer Service the Highest
Ranked Purchasing Power Customer Service the Lowest
Purchasing Power Customer Service Score by Gender
Male customers rated Purchasing Power's Customer Service score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Purchasing Power.
Male
2.2/5
Female
2/5
Purchasing Power Customer Service Score by Ethnicity
Purchasing Power's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Purchasing Power.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Purchasing Power Customer Service Score by Age
Purchasing Power's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Purchasing Power.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.1 | 31-35 | 3.1 |
36-40 1.7 | 36-40 | 1.7 |
41-45 1.5 | 41-45 | 1.5 |
Purchasing Power Customer Service Score by Usage
Purchasing Power's Customer Service score was rated the highest by customers who have used Purchasing Power's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Purchasing Power Customer Service Score by Industry
Purchasing Power's Customer Service score was rated 2.2 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Purchasing Power as an Employer
2.5/5
Purchasing Power has a 2.5/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Purchasing Power scored a -42 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of Purchasing Power would recommend the brand to a friend. ENPS measures how likely Purchasing Power employees would recommend working at Purchasing Power to a friend.
Net Promoter Score
-42
NPS Score
| 26% | Promoters |
|---|---|
| 6% | Passive |
| 68% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
