-60
NPS
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Purdue Pharma
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About Purdue Pharma's Brand
Purdue Pharma L.P., a pharmaceutical company committed to improving patients' lives and serving the healthcare community.
Brand at a Glance
47%
Customer Loyalty
2.1/5
Product Quality
2.1/5
Pricing
2.1/5
Customer Service
Purdue Pharma NPS
Purdue Pharma's Net Promoter Score (NPS) is a -60 with 20% Promoters, 0% Passives, and 80% Detractors. Net Promoter Score tracks whether Purdue Pharma's customers would recommend using the product based on a scale of -100 to 100.
Purdue Pharma Overall NPS
| 20% | Promoters |
|---|---|
| 0% | Passives |
| 80% | Detractors |
Purdue Pharma NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Oct 2022 -33 | Oct 2022 | -33 |
Nov 2022 -50 | Nov 2022 | -50 |
Jun 2023 -60 | Jun 2023 | -60 |
Aug 2023 -77 | Aug 2023 | -77 |
Dec 2023 -60 | Dec 2023 | -60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Purdue Pharma NPS by Gender
Purdue Pharma's NPS was rated 34 by Male customers on Comparably.
Male
34
Purdue Pharma's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Purdue Pharma's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Purdue Pharma Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of Purdue Pharma users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Purdue Pharma Customer Loyalty Score by Gender
Purdue Pharma's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Purdue Pharma Product Quality
2.1/5
Purdue Pharma has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
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Purdue Pharma Product Information
Purdue Pharma’s product quality score is a 2.1 out of 5 as rated by its users and customers.
- Website
- http://www.purduepharma.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Quick Insights into Purdue Pharma Product Quality
Purdue Pharma's Product Quality score was rated highest by Male customers.
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Ranked Purdue Pharma Product Quality the Highest
Purdue Pharma Product Quality Score by Gender
Purdue Pharma's Product Quality score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
Purdue Pharma Pricing
Purdue Pharma ROI & Value For Money
2.1/5
Purdue Pharma has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Quick Insights into Purdue Pharma ROI
Purdue Pharma's ROI score was rated highest by Male customers.
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Ranked Purdue Pharma ROI the Highest
Purdue Pharma ROI Score by Gender
Purdue Pharma's ROI score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
Purdue Pharma Customer Satisfaction (CSAT)
Purdue Pharma Customer Satisfaction (CSAT) Score
22 / 100
Purdue Pharma has an overall Customer Satisfaction score of 22 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
78%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Purdue Pharma Customer Service
2.1/5
Purdue Pharma has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
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About Purdue Pharma's Customer Service
Address
Stamford, CT
Website
http://www.purduepharma.com
Phone Number
2035886337
Quick Insights into Purdue Pharma Customer Service
Purdue Pharma's Customer Service score was rated highest by Male customers.
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Ranked Purdue Pharma Customer Service the Highest
Purdue Pharma Customer Service Score by Gender
Purdue Pharma's Customer Service score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Purdue Pharma.
Male
3.5/5
Female
N/A
Purdue Pharma as an Employer
2.8/5
Purdue Pharma has a 2.8/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Purdue Pharma scored a -60 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of Purdue Pharma would recommend the brand to a friend. ENPS measures how likely Purdue Pharma employees would recommend working at Purdue Pharma to a friend.
Net Promoter Score
-60
NPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 33% | Promoters |
|---|---|
| 11% | Passive |
| 56% | Detractors |
