-5
NPS
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Pure Barre
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About Pure Barre's Brand
Pure Barre is the largest, most established barre concept in the nation with over 300 studios across the country
Brand at a Glance
73%
Customer Loyalty
2.8/5
Product Quality
2.5/5
Pricing
2.6/5
Customer Service
Pure Barre NPS
Pure Barre's Net Promoter Score (NPS) is a -5 with 43% Promoters, 9% Passives, and 48% Detractors. Net Promoter Score tracks whether Pure Barre's customers would recommend using the product based on a scale of -100 to 100.
Pure Barre Overall NPS
| 43% | Promoters |
|---|---|
| 9% | Passives |
| 48% | Detractors |
Pure Barre NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 63 | Apr 2023 | 63 |
Jun 2023 30 | Jun 2023 | 30 |
Aug 2023 27 | Aug 2023 | 27 |
Sep 2023 33 | Sep 2023 | 33 |
Nov 2023 38 | Nov 2023 | 38 |
Jun 2024 29 | Jun 2024 | 29 |
Sep 2024 25 | Sep 2024 | 25 |
Nov 2024 12 | Nov 2024 | 12 |
Dec 2024 5 | Dec 2024 | 5 |
Jan 2025 0 | Jan 2025 | 0 |
Apr 2025 -6 | Apr 2025 | -6 |
Dec 2025 -5 | Dec 2025 | -5 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pure Barre NPS by Gender
Pure Barre's NPS was rated 0 by Female customers on Comparably.
Female
0
Pure Barre's NPS was rated by Female customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Male
N/A
Pure Barre's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Pure Barre NPS by Ethnicity
Pure Barre's NPS was rated 14 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 14 | Caucasian | 14 |
Pure Barre Customer Reviews
Out of the 4 Pure Barre customer reviews 4 were positive and 0 were constructive. Pure Barre customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Pure Barre Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Pure Barre users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pure Barre Customer Loyalty Score by Gender
Pure Barre's Customer Loyalty score was rated 91 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Pure Barre.
Female
91%
Yes
Male
N/A
Yes
Pure Barre Customer Loyalty Score by Ethnicity
Pure Barre's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Pure Barre.
100
out of 100
Caucasian
Pure Barre Product Quality
2.8/5
Pure Barre has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Pure Barre Product Information
Pure Barre’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://purebarre.com/
- Company Size
- 11-50 Employees
Industry
Tech
Healthcare
Sports & Entertainment
Quick Insights into Pure Barre Product Quality
Pure Barre's Product Quality score was rated highest by Caucasian customers.
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Ranked Pure Barre Product Quality the Highest
Pure Barre Product Quality Score by Gender
Pure Barre's Product Quality score was rated 3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Pure Barre.
Female
3/5
Male
N/A
Pure Barre Product Quality Score by Ethnicity
Pure Barre's Product Quality score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Pure Barre.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Pure Barre Pricing
Pure Barre ROI & Value For Money
2.5/5
Pure Barre has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Quick Insights into Pure Barre ROI
Pure Barre's ROI score was rated highest by Caucasian customers.
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Ranked Pure Barre ROI the Highest
Pure Barre ROI Score by Gender
Pure Barre's ROI score was rated 2.6 by Female customers on Comparably.
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Female
2.6/5
Male
N/A
Pure Barre ROI Score by Ethnicity
Pure Barre's ROI score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Pure Barre.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Pure Barre Customer Satisfaction (CSAT)
Pure Barre Customer Satisfaction (CSAT) Score
49 / 100
Pure Barre has an overall Customer Satisfaction score of 49 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
16%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
17%
Very Dissatisfied
28%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Pure Barre Customer Satisfaction
Pure Barre's Customer Satisfaction score was rated highest by Female customers.
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Ranked Pure Barre Customer Satisfaction the Highest
Pure Barre Customer Satisfaction Score by Gender
Pure Barre's Customer Satisfaction score was rated 60 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Pure Barre.
60 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 40% |
Pure Barre Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Pure Barre's Customer Satisfaction (CSAT) score was rated 57% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Pure Barre.
57 / 100
Very Satisfied
43%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
43%
Pure Barre Customer Service
2.6/5
Pure Barre has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Pure Barre's Customer Service
Address
100 Dunbar Street, Spartanburg, SC
Website
http://purebarre.com/
Phone Number
864-764-1372
Quick Insights into Pure Barre Customer Service
Pure Barre's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Pure Barre's Customer Service score.
Ranked Pure Barre Customer Service the Highest
Pure Barre Customer Service Score by Gender
Pure Barre's Customer Service score was rated 2.7 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Pure Barre.
Female
2.7/5
Male
N/A
Pure Barre Customer Service Score by Ethnicity
Pure Barre's Customer Service score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Pure Barre.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Pure Barre as an Employer
3.7/5
Pure Barre has a 3.7/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Pure Barre scored a -5 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Pure Barre would recommend the brand to a friend. ENPS measures how likely Pure Barre employees would recommend working at Pure Barre to a friend.
Net Promoter Score
-5
NPS Score
| 43% | Promoters |
|---|---|
| 9% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 36% | Promoters |
|---|---|
| 28% | Passive |
| 36% | Detractors |
