30
NPS
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Puregold Price Club
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About Puregold Price Club's Brand
Operator of a chain of supermarkets intended to retail grocery and consumer products. The company's supermarkets offer all the basic commodities from a single shop floor assisting its consumers with convenient and cheaper prices.
Brand at a Glance
74%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Puregold Price Club NPS
Puregold Price Club's Net Promoter Score (NPS) is a 30 with 60% Promoters, 10% Passives, and 30% Detractors. Net Promoter Score tracks whether Puregold Price Club's customers would recommend using the product based on a scale of -100 to 100.
Puregold Price Club Overall NPS
| 60% | Promoters |
|---|---|
| 10% | Passives |
| 30% | Detractors |
Puregold Price Club NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 57 | Jan 2023 | 57 |
Feb 2023 63 | Feb 2023 | 63 |
Apr 2023 50 | Apr 2023 | 50 |
Jul 2023 54 | Jul 2023 | 54 |
Feb 2024 49 | Feb 2024 | 49 |
Apr 2024 38 | Apr 2024 | 38 |
Jun 2024 43 | Jun 2024 | 43 |
Oct 2024 46 | Oct 2024 | 46 |
Nov 2024 49 | Nov 2024 | 49 |
Jan 2025 40 | Jan 2025 | 40 |
Jul 2025 37 | Jul 2025 | 37 |
Feb 2026 30 | Feb 2026 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Puregold Price Club NPS by Gender
Puregold Price Club's NPS was rated 67 by Female customers on Comparably.
Female
67
Puregold Price Club's NPS was rated 67 by Female customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Male
N/A
Puregold Price Club's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Puregold Price Club NPS by Ethnicity
Puregold Price Club's NPS was rated 0 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Puregold Price Club Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Puregold Price Club users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Puregold Price Club Customer Loyalty Score by Gender
Puregold Price Club's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Puregold Price Club.
Female
100%
Yes
Male
N/A
Yes
Puregold Price Club Customer Loyalty Score by Ethnicity
Puregold Price Club's Customer Loyalty score was rated 64% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Puregold Price Club.
64
out of 100
Asian or Pacific Islander
Puregold Price Club Product Quality
3.8/5
Puregold Price Club has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Puregold Price Club Product Information
Puregold Price Club’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- www.puregold.com.ph
- Company Size
- 5,001-10,000 Employees
Quick Insights into Puregold Price Club Product Quality
Puregold Price Club's Product Quality score was rated highest by Female customers.
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Ranked Puregold Price Club Product Quality the Highest
Puregold Price Club Product Quality Score by Gender
Puregold Price Club's Product Quality score was rated 4.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Puregold Price Club.
Female
4.3/5
Male
N/A
Puregold Price Club Product Quality Score by Ethnicity
Puregold Price Club's Product Quality score was rated 3.5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Puregold Price Club.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Puregold Price Club Pricing
Puregold Price Club ROI & Value For Money
3.8/5
Puregold Price Club has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Puregold Price Club ROI
Puregold Price Club's ROI score was rated highest by Female customers.
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Ranked Puregold Price Club ROI the Highest
Puregold Price Club ROI Score by Gender
Puregold Price Club's ROI score was rated 4.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Puregold Price Club.
Female
4.1/5
Male
N/A
Puregold Price Club ROI Score by Ethnicity
Puregold Price Club's ROI score was rated 3.1 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Puregold Price Club.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Puregold Price Club Customer Satisfaction (CSAT)
Puregold Price Club Customer Satisfaction (CSAT) Score
94 / 100
Puregold Price Club has an overall Customer Satisfaction score of 94 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
53%
Satisfied
41%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Puregold Price Club Customer Satisfaction
Puregold Price Club's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Puregold Price Club's Customer Satisfaction.
Ranked Puregold Price Club Customer Satisfaction the Highest
Puregold Price Club Customer Satisfaction Score by Gender
Puregold Price Club's Customer Satisfaction score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Puregold Price Club.
100 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Puregold Price Club Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Puregold Price Club's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Puregold Price Club.
100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Puregold Price Club Customer Service
3.8/5
Puregold Price Club has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Puregold Price Club's Customer Service
Address
Number 900 Romualdez Street, Manila, 1007
Website
www.puregold.com.ph
Phone Number
7
Quick Insights into Puregold Price Club Customer Service
Puregold Price Club's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Puregold Price Club's Customer Service score.
Ranked Puregold Price Club Customer Service the Highest
Puregold Price Club Customer Service Score by Gender
Puregold Price Club's Customer Service score was rated 4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Puregold Price Club.
Female
4/5
Male
N/A
Puregold Price Club Customer Service Score by Ethnicity
Puregold Price Club's Customer Service score was rated 3 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Puregold Price Club.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Puregold Price Club as an Employer
Consumer vs. Employees
Puregold Price Club scored a 30 for Net Promoter Score and a 36 for Employee Net Promoter Score. NPS gauges how likely a customer of Puregold Price Club would recommend the brand to a friend. ENPS measures how likely Puregold Price Club employees would recommend working at Puregold Price Club to a friend.
Net Promoter Score
30
NPS Score
| 60% | Promoters |
|---|---|
| 10% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
36
eNPS Score
| 49% | Promoters |
|---|---|
| 38% | Passive |
| 13% | Detractors |
