67
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Purple Communications
Marketing or Exec? Claim Your Free Account
About Purple Communications' Brand
Purple Communications provides communication services for people who are deaf or find it difficult to hear in the U.S.
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
4/5
Customer Service
Purple Communications NPS
Purple Communications's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Purple Communications's customers would recommend using the product based on a scale of -100 to 100.
Purple Communications Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
Purple Communications NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 100 | Jan 2024 | 100 |
Oct 2025 66 | Oct 2025 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Purple Communications Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Purple Communications users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Purple Communications Product Quality
4/5
Purple Communications has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Purple Communications' overall Product Quality score rated by its users and customers.
Purple Communications Product Information
Purple Communications’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.purple.us
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Content
Enterprise
Hardware and Devices
Productivity
SaaS
Purple Communications Pricing
Purple Communications ROI & Value For Money
3.8/5
Purple Communications has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Purple Communications' overall ROI score rated by its users and customers.
Purple Communications Customer Satisfaction (CSAT)
Purple Communications Customer Satisfaction (CSAT) Score
100 / 100
Purple Communications has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Purple Communications Customer Service
4/5
Purple Communications has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Purple Communications' overall Customer Service score rated by its users and customers.
About Purple Communications's Customer Service
Address
595 Menlo Dr, Rocklin, CA 95765
Website
http://www.purple.us
Phone Number
(866) 669-7707
Purple Communications as an Employer
3.2/5
Purple Communications has a 3.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Purple Communications scored a 67 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Purple Communications would recommend the brand to a friend. ENPS measures how likely Purple Communications employees would recommend working at Purple Communications to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
