100
NPS
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Putnam Associates
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About Putnam Associates' Brand
Founded in 1988, Putnam Associates has been serving global biopharmaceutical, diagnostics, and medical device clients
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Putnam Associates NPS
Putnam Associates's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Putnam Associates's customers would recommend using the product based on a scale of -100 to 100.
Putnam Associates Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Putnam Associates NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Putnam Associates Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Putnam Associates users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Putnam Associates Product Quality
5/5
Putnam Associates has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Putnam Associates' overall Product Quality score rated by its users and customers.
Putnam Associates Product Information
Putnam Associates’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.putassoc.com
- Company Size
- 51-200 Employees
Industry
Tech
Small Business Services
Putnam Associates Pricing
Putnam Associates ROI & Value For Money
5/5
Putnam Associates has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Putnam Associates' overall ROI score rated by its users and customers.
Putnam Associates Customer Satisfaction (CSAT)
Putnam Associates Customer Satisfaction (CSAT) Score
100 / 100
Putnam Associates has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Putnam Associates Customer Service
5/5
Putnam Associates has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Putnam Associates' overall Customer Service score rated by its users and customers.
About Putnam Associates's Customer Service
Address
25 Burlington Mall Road, Burlington, MA 01803
Website
http://www.putassoc.com
Phone Number
781-273-5480
Putnam Associates as an Employer
4.2/5
Putnam Associates has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Putnam Associates scored a 100 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Putnam Associates would recommend the brand to a friend. ENPS measures how likely Putnam Associates employees would recommend working at Putnam Associates to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
