36
NPS
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Putnam Investments
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About Putnam Investments' Brand
This year, Putnam celebrates 75 years of managing money for individual and institutional investors.
Brand at a Glance
69%
Customer Loyalty
3.2/5
Product Quality
3.9/5
Pricing
3.2/5
Customer Service
Putnam Investments NPS
Putnam Investments's Net Promoter Score (NPS) is a 36 with 56% Promoters, 24% Passives, and 20% Detractors. Net Promoter Score tracks whether Putnam Investments's customers would recommend using the product based on a scale of -100 to 100.
Putnam Investments Overall NPS
| 56% | Promoters |
|---|---|
| 24% | Passives |
| 20% | Detractors |
Putnam Investments NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 0 | Apr 2022 | 0 |
May 2022 8 | May 2022 | 8 |
Oct 2022 15 | Oct 2022 | 15 |
Jan 2023 20 | Jan 2023 | 20 |
Feb 2023 26 | Feb 2023 | 26 |
Apr 2023 34 | Apr 2023 | 34 |
Jul 2023 38 | Jul 2023 | 38 |
Sep 2023 40 | Sep 2023 | 40 |
Jan 2024 43 | Jan 2024 | 43 |
Feb 2024 36 | Feb 2024 | 36 |
Jul 2024 31 | Jul 2024 | 31 |
Nov 2024 36 | Nov 2024 | 36 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Putnam Investments NPS by Gender
Male customers rated Putnam Investments's NPS 25 points higher than Female customers.
Male
25
Putnam Investments's NPS was rated 25 by Male customers on Comparably.
25%
Promoters
75%
Passives
0%
Detractors
Female
0
Putnam Investments's NPS was rated by Female customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Putnam Investments NPS by Ethnicity
Putnam Investments's NPS was rated -20 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
Putnam Investments NPS by Age
Putnam Investments's NPS was rated -50 points by customers ages 61-65 on Comparably.
Putnam Investments NPS by Usage
Putnam Investments's NPS was rated 0 points by customers who have used Putnam Investments's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 0 | Over 10 Years | 0 |
Putnam Investments Customer Reviews
Out of the 2 Putnam Investments customer reviews 2 were positive and 0 were constructive. Putnam Investments customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Putnam Investments Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Putnam Investments users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Putnam Investments Customer Loyalty Score by Gender
Female customers rated Putnam Investments's Customer Loyalty score 45% higher than Male customers.
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Male
55%
Yes
Female
100%
Yes
Putnam Investments Customer Loyalty Score by Ethnicity
Putnam Investments's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Putnam Investments.
82
out of 100
Caucasian
Putnam Investments Customer Loyalty Score by Age
Putnam Investments's Customer Loyalty score was rated 100% by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Putnam Investments.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
61-65 100% | 61-65 | 100% |
Putnam Investments Customer Loyalty Score by Usage
Putnam Investments's Customer Loyalty score was rated 82% by customers who have used Putnam Investments's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Putnam Investments Product Quality
3.2/5
Putnam Investments has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Putnam Investments Product Information
Putnam Investments’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.putnam.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into Putnam Investments Product Quality
Putnam Investments's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Putnam Investments Product Quality the Highest
Ranked Putnam Investments Product Quality the Lowest
Putnam Investments Product Quality Score by Gender
Male customers rated Putnam Investments's Product Quality score 0.7 stars higher than Female customers.
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Male
3.9/5
Female
3.2/5
Putnam Investments Product Quality Score by Ethnicity
Putnam Investments's Product Quality score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Putnam Investments.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Putnam Investments Product Quality Score by Age
Putnam Investments's Product Quality score was rated 2.7 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Putnam Investments.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 2.7 | 61-65 | 2.7 |
Putnam Investments Product Quality Score by Usage
Putnam Investments's Product Quality score was rated 3.4 stars by customers who have used Putnam Investments's products/services for Over 10 Years.
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Putnam Investments Pricing
Putnam Investments ROI & Value For Money
3.9/5
Putnam Investments has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Putnam Investments ROI
Putnam Investments's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Putnam Investments ROI the Highest
Ranked Putnam Investments ROI the Lowest
Putnam Investments ROI Score by Gender
Female customers rated Putnam Investments's ROI score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Putnam Investments.
Male
3.9/5
Female
4.2/5
Putnam Investments ROI Score by Ethnicity
Putnam Investments's ROI score was rated 3.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Putnam Investments.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Putnam Investments ROI Score by Age
Putnam Investments's ROI score was rated 3.5 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Putnam Investments.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 3.5 | 61-65 | 3.5 |
Putnam Investments ROI Score by Usage
Putnam Investments's ROI score was rated 4 stars by customers who have used Putnam Investments's products/services for Over 10 Years.
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Putnam Investments Customer Satisfaction (CSAT)
Putnam Investments Customer Satisfaction (CSAT) Score
56 / 100
Putnam Investments has an overall Customer Satisfaction score of 56 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
31%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Putnam Investments Customer Satisfaction
Putnam Investments's Customer Satisfaction score was rated highest by customers who have used Putnam Investments's products/services for Over 10 Years, and rated lowest by Male customers.
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Ranked Putnam Investments Customer Satisfaction the Highest
Ranked Putnam Investments Customer Satisfaction the Lowest
Putnam Investments Customer Satisfaction Score by Gender
Female customers rated Putnam Investments's Customer Satisfaction score 8 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Putnam Investments.
67 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
75 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Putnam Investments Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Putnam Investments' Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Putnam Investments.
60 / 100
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
Putnam Investments Customer Satisfaction Score by Age
Putnam Investments's Customer Satisfaction score was rated 67 points by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Putnam Investments.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61-65 | 67% |
Putnam Investments Customer Satisfaction Score by Usage
Putnam Investments's Customer Satisfaction score was rated 80 points by customers who have used Putnam Investments's products/services for Over 10 Years.
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Putnam Investments Customer Service
3.2/5
Putnam Investments has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Putnam Investments's Customer Service
Address
One Post Office Square, Boston, MA
Website
http://www.putnam.com
Quick Insights into Putnam Investments Customer Service
Putnam Investments's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Putnam Investments Customer Service the Highest
Ranked Putnam Investments Customer Service the Lowest
Putnam Investments Customer Service Score by Gender
Male customers rated Putnam Investments's Customer Service score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Putnam Investments.
Male
3.9/5
Female
3.2/5
Putnam Investments Customer Service Score by Ethnicity
Putnam Investments's Customer Service score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Putnam Investments.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Putnam Investments Customer Service Score by Age
Putnam Investments's Customer Service score was rated 2.5 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Putnam Investments.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
61-65 2.5 | 61-65 | 2.5 |
Putnam Investments Customer Service Score by Usage
Putnam Investments's Customer Service score was rated 3.2 stars by customers who have used Putnam Investments's products/services for Over 10 Years.
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Putnam Investments as an Employer
3.7/5
Putnam Investments has a 3.7/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Putnam Investments scored a 36 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Putnam Investments would recommend the brand to a friend. ENPS measures how likely Putnam Investments employees would recommend working at Putnam Investments to a friend.
Net Promoter Score
36
NPS Score
| 56% | Promoters |
|---|---|
| 24% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 31% | Promoters |
|---|---|
| 31% | Passive |
| 38% | Detractors |
