-84
NPS
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Pyramid Healthcare
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About Pyramid Healthcare's Brand
Pyramid Healthcare, Inc. provide treatment for adults and teens suffering from addiction or substance abuse.
Brand at a Glance
44%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Pyramid Healthcare NPS
Pyramid Healthcare's Net Promoter Score (NPS) is a -84 with 5% Promoters, 6% Passives, and 89% Detractors. Net Promoter Score tracks whether Pyramid Healthcare's customers would recommend using the product based on a scale of -100 to 100.
Pyramid Healthcare Overall NPS
| 5% | Promoters |
|---|---|
| 6% | Passives |
| 89% | Detractors |
Pyramid Healthcare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -51 | Oct 2022 | -51 |
Apr 2023 -57 | Apr 2023 | -57 |
May 2023 -66 | May 2023 | -66 |
Jun 2023 -70 | Jun 2023 | -70 |
Jul 2023 -72 | Jul 2023 | -72 |
Sep 2023 -78 | Sep 2023 | -78 |
Oct 2023 -78 | Oct 2023 | -78 |
Jan 2024 -81 | Jan 2024 | -81 |
Oct 2024 -81 | Oct 2024 | -81 |
Jan 2025 -84 | Jan 2025 | -84 |
Aug 2025 -84 | Aug 2025 | -84 |
Nov 2025 -84 | Nov 2025 | -84 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pyramid Healthcare NPS by Gender
Pyramid Healthcare's NPS was rated -100 by both Female and Male customers on Comparably.
Male
-100
Pyramid Healthcare's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-100
Pyramid Healthcare's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Pyramid Healthcare NPS by Ethnicity
Pyramid Healthcare's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Pyramid Healthcare NPS by Age
Pyramid Healthcare's NPS was rated -100 points by customers ages 36-40 on Comparably.
Pyramid Healthcare NPS by Usage
Pyramid Healthcare's NPS was rated -100 points by customers who have used Pyramid Healthcare's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
Pyramid Healthcare Customer Loyalty
44%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
44% of Pyramid Healthcare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pyramid Healthcare Customer Loyalty Score by Gender
Female customers rated Pyramid Healthcare's Customer Loyalty score 54% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Pyramid Healthcare.
Male
10%
Yes
Female
64%
Yes
Pyramid Healthcare Customer Loyalty Score by Ethnicity
Pyramid Healthcare's Customer Loyalty score was rated 33% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Pyramid Healthcare.
33
out of 100
Caucasian
Pyramid Healthcare Customer Loyalty Score by Age
Pyramid Healthcare's Customer Loyalty score was rated 10% by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Pyramid Healthcare.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 10% | 36-40 | 10% |
Pyramid Healthcare Customer Loyalty Score by Usage
Pyramid Healthcare's Customer Loyalty score was rated the highest by customers who have used Pyramid Healthcare's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Pyramid Healthcare Product Quality
1.5/5
Pyramid Healthcare has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Pyramid Healthcare Product Information
Pyramid Healthcare’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Healthcare
Quick Insights into Pyramid Healthcare Product Quality
Pyramid Healthcare's Product Quality score was rated highest by customers who have used Pyramid Healthcare's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked Pyramid Healthcare Product Quality the Highest
Ranked Pyramid Healthcare Product Quality the Lowest
Pyramid Healthcare Product Quality Score by Gender
Pyramid Healthcare's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Pyramid Healthcare.
Male
1.5/5
Female
1.5/5
Pyramid Healthcare Product Quality Score by Ethnicity
Pyramid Healthcare's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Pyramid Healthcare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Pyramid Healthcare Product Quality Score by Age
Pyramid Healthcare's Product Quality score was rated 1.5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Pyramid Healthcare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
Pyramid Healthcare Product Quality Score by Usage
Pyramid Healthcare's Product Quality score was rated 1.5 stars by customers who have used Pyramid Healthcare's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Pyramid Healthcare Pricing
Pyramid Healthcare ROI & Value For Money
1.5/5
Pyramid Healthcare has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Quick Insights into Pyramid Healthcare ROI
Pyramid Healthcare's ROI score was rated highest by customers who have used Pyramid Healthcare's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked Pyramid Healthcare ROI the Highest
Ranked Pyramid Healthcare ROI the Lowest
Pyramid Healthcare ROI Score by Gender
Pyramid Healthcare's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Pyramid Healthcare.
Male
1.5/5
Female
1.5/5
Pyramid Healthcare ROI Score by Ethnicity
Pyramid Healthcare's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Pyramid Healthcare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Pyramid Healthcare ROI Score by Age
Pyramid Healthcare's ROI score was rated 1.5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Pyramid Healthcare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
Pyramid Healthcare ROI Score by Usage
Pyramid Healthcare's ROI score was rated 1.5 stars by customers who have used Pyramid Healthcare's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Pyramid Healthcare Customer Satisfaction (CSAT)
Pyramid Healthcare Customer Satisfaction (CSAT) Score
7 / 100
Pyramid Healthcare has an overall Customer Satisfaction score of 7 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
7%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
13%
Very Dissatisfied
60%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Pyramid Healthcare Customer Satisfaction
Pyramid Healthcare's Customer Satisfaction score was rated highest by customers who have used Pyramid Healthcare's products/services for 1 to 2 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Pyramid Healthcare's Customer Satisfaction.
Ranked Pyramid Healthcare Customer Satisfaction the Highest
Ranked Pyramid Healthcare Customer Satisfaction the Lowest
Pyramid Healthcare Customer Satisfaction Score by Gender
Pyramid Healthcare's Customer Satisfaction score was rated 0 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Pyramid Healthcare.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 40% | |
Very Dissatisfied | 40% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 40% | |
Dissatisfied | 0% | |
Very Dissatisfied | 60% |
Pyramid Healthcare Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Pyramid Healthcare's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Pyramid Healthcare.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
29%
Very Dissatisfied
57%
Pyramid Healthcare Customer Satisfaction Score by Age
Pyramid Healthcare's Customer Satisfaction score was rated 0 points by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Pyramid Healthcare.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 0% |
Pyramid Healthcare Customer Satisfaction Score by Usage
Pyramid Healthcare's Customer Satisfaction score was rated 0 points by customers who have used Pyramid Healthcare's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Pyramid Healthcare Customer Service
1.5/5
Pyramid Healthcare has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Pyramid Healthcare's Customer Service
Address
Altoona, PA
Website
http://www.pyramidhealthcarepa.com/
Phone Number
(888)694-9996
Quick Insights into Pyramid Healthcare Customer Service
Pyramid Healthcare's Customer Service score was rated highest by customers who have used Pyramid Healthcare's products/services for 1 to 2 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Pyramid Healthcare's Customer Service score.
Ranked Pyramid Healthcare Customer Service the Highest
Ranked Pyramid Healthcare Customer Service the Lowest
Pyramid Healthcare Customer Service Score by Gender
Pyramid Healthcare's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Pyramid Healthcare.
Male
1.5/5
Female
1.5/5
Pyramid Healthcare Customer Service Score by Ethnicity
Pyramid Healthcare's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Pyramid Healthcare.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Pyramid Healthcare Customer Service Score by Age
Pyramid Healthcare's Customer Service score was rated 1.5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Pyramid Healthcare.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
Pyramid Healthcare Customer Service Score by Usage
Pyramid Healthcare's Customer Service score was rated 1.5 stars by customers who have used Pyramid Healthcare's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Pyramid Healthcare as an Employer
2.3/5
Pyramid Healthcare has a 2.3/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Pyramid Healthcare scored a -84 for Net Promoter Score and a -41 for Employee Net Promoter Score. NPS gauges how likely a customer of Pyramid Healthcare would recommend the brand to a friend. ENPS measures how likely Pyramid Healthcare employees would recommend working at Pyramid Healthcare to a friend.
Net Promoter Score
-84
NPS Score
| 5% | Promoters |
|---|---|
| 6% | Passive |
| 89% | Detractors |
Employee Net Promoter Score
-41
eNPS Score
| 24% | Promoters |
|---|---|
| 11% | Passive |
| 65% | Detractors |
