20
NPS
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Pythian
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About Pythian's Brand
Pythion is an IT service company that specializes in optimizing and managing mission-critical data systems.
Brand at a Glance
81%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.9/5
Customer Service
Pythian NPS
Pythian's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether Pythian's customers would recommend using the product based on a scale of -100 to 100.
Pythian Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
Pythian NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 -100 | Nov 2020 | -100 |
Jul 2021 -100 | Jul 2021 | -100 |
Oct 2021 -33 | Oct 2021 | -33 |
Jan 2022 -50 | Jan 2022 | -50 |
Feb 2022 -20 | Feb 2022 | -20 |
Apr 2022 0 | Apr 2022 | 0 |
Jun 2022 15 | Jun 2022 | 15 |
Jan 2023 25 | Jan 2023 | 25 |
Feb 2023 11 | Feb 2023 | 11 |
Jan 2024 20 | Jan 2024 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pythian Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Pythian users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pythian Product Quality
3.8/5
Pythian has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Pythian Product Information
Pythian’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.pythian.com
- Company Size
- 201-500 Employees
Industry
Tech
Hardware and Devices
SaaS
Small Business Services
Pythian Pricing
Pythian ROI & Value For Money
3.7/5
Pythian has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Pythian Customer Satisfaction (CSAT)
Pythian Customer Satisfaction (CSAT) Score
86 / 100
Pythian has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
57%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pythian Customer Service
3.9/5
Pythian has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Pythian's Customer Service
Address
Ottawa, OH United States of America
Website
http://www.pythian.com
Pythian as an Employer
4.1/5
Pythian has a 4.1/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Pythian scored a 20 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Pythian would recommend the brand to a friend. ENPS measures how likely Pythian employees would recommend working at Pythian to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
