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NPS
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Brand Page
Pyxl
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About Pyxl's Brand
Pyxl is a digital marketing firm specializes in inbound marketing strategy, custom website & app design and development for clients.
Brand at a Glance
55%
Customer Loyalty
3.7/5
Product Quality
4/5
Pricing
2.7/5
Customer Service
Pyxl NPS
Pyxl's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Pyxl's customers would recommend using the product based on a scale of -100 to 100.
Pyxl Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Pyxl NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 100 | Sep 2022 | 100 |
Aug 2024 0 | Aug 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pyxl Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Pyxl users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pyxl Product Quality
3.7/5
Pyxl has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Pyxl's overall Product Quality score rated by its users and customers.
Pyxl Product Information
Pyxl’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- https://pyxl.com/
- Company Size
- 51-200 Employees
Industry
Marketing, Advertising and Research
Pyxl Pricing
Pyxl ROI & Value For Money
4/5
Pyxl has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Pyxl's overall ROI score rated by its users and customers.
Pyxl Customer Satisfaction (CSAT)
Pyxl Customer Satisfaction (CSAT) Score
50 / 100
Pyxl has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pyxl Customer Service
2.7/5
Pyxl has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Pyxl's overall Customer Service score rated by its users and customers.
About Pyxl's Customer Service
Address
625 S Gay St #310, Knoxville, TN 37902
Website
https://pyxl.com/
Phone Number
8655667889
Pyxl as an Employer
4.2/5
Pyxl has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Pyxl scored a 0 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Pyxl would recommend the brand to a friend. ENPS measures how likely Pyxl employees would recommend working at Pyxl to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
