59
NPS
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Brand Page
Q-Centrix
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About Q-Centrix's Brand
Brand at a Glance
85%
Customer Loyalty
4.3/5
Product Quality
3.9/5
Pricing
4.2/5
Customer Service
Q-Centrix NPS
Q-Centrix's Net Promoter Score (NPS) is a 59 with 67% Promoters, 25% Passives, and 8% Detractors. Net Promoter Score tracks whether Q-Centrix's customers would recommend using the product based on a scale of -100 to 100.
Q-Centrix Overall NPS
| 67% | Promoters |
|---|---|
| 25% | Passives |
| 8% | Detractors |
Q-Centrix NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 100 | Jun 2020 | 100 |
Feb 2021 50 | Feb 2021 | 50 |
Mar 2021 33 | Mar 2021 | 33 |
Jul 2021 60 | Jul 2021 | 60 |
Apr 2022 71 | Apr 2022 | 71 |
Aug 2022 75 | Aug 2022 | 75 |
Sep 2022 77 | Sep 2022 | 77 |
Dec 2022 60 | Dec 2022 | 60 |
Dec 2024 63 | Dec 2024 | 63 |
Sep 2025 58 | Sep 2025 | 58 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Q-Centrix Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Q-Centrix users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Q-Centrix Product Quality
4.3/5
Q-Centrix has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Q-Centrix Product Information
Q-Centrix’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- https://www.q-centrix.com
- Company Size
- 201-500 Employees
Industry
Tech
Hospital & Health Care
Q-Centrix Pricing
Q-Centrix ROI & Value For Money
3.9/5
Q-Centrix has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Q-Centrix Customer Satisfaction (CSAT)
Q-Centrix Customer Satisfaction (CSAT) Score
100 / 100
Q-Centrix has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Q-Centrix Customer Service
4.2/5
Q-Centrix has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Q-Centrix's Customer Service
Address
One North Franklin Suite 1800, Chicago, IL 60606
Website
https://www.q-centrix.com
Q-Centrix's Social Links
Q-Centrix as an Employer
4.2/5
Q-Centrix has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Q-Centrix scored a 59 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Q-Centrix would recommend the brand to a friend. ENPS measures how likely Q-Centrix employees would recommend working at Q-Centrix to a friend.
Net Promoter Score
59
NPS Score
| 67% | Promoters |
|---|---|
| 25% | Passive |
| 8% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 55% | Promoters |
|---|---|
| 18% | Passive |
| 27% | Detractors |
