13
NPS
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Brand Page
Q2ebanking
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About Q2ebanking's Brand
Brand at a Glance
87%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4/5
Customer Service
Q2ebanking NPS
Q2ebanking's Net Promoter Score (NPS) is a 13 with 42% Promoters, 29% Passives, and 29% Detractors. Net Promoter Score tracks whether Q2ebanking's customers would recommend using the product based on a scale of -100 to 100.
Q2ebanking Overall NPS
| 42% | Promoters |
|---|---|
| 29% | Passives |
| 29% | Detractors |
Q2ebanking NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 0 | Mar 2020 | 0 |
Jan 2021 0 | Jan 2021 | 0 |
Jun 2021 33 | Jun 2021 | 33 |
Dec 2021 -20 | Dec 2021 | -20 |
Jan 2022 0 | Jan 2022 | 0 |
Jun 2022 13 | Jun 2022 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Q2ebanking Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Q2ebanking users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Q2ebanking Product Quality
4.1/5
Q2ebanking has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Q2ebanking's overall Product Quality score rated by its users and customers.
Q2ebanking Product Information
Q2ebanking serves markets in the United States. Q2ebanking supports Web devices and offers products for small, medium, and large sized businesses.
Q2ebanking’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.Q2ebanking.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Enterprise
FinTech
Mobile App
Languages Supported
English
Product Type
Banking System Software
Trading Software
Banking & Financial Software
Online Banking Software
Mobile Banking Software
Q2ebanking Pricing
Q2ebanking ROI & Value For Money
4/5
Q2ebanking has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Q2ebanking's overall ROI score rated by its users and customers.
Q2ebanking Pricing Plans
Q2ebanking has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Q2ebanking?
Small Businesses
Medium Businesses
Large Enterprises
Q2ebanking Customer Satisfaction (CSAT)
Q2ebanking Customer Satisfaction (CSAT) Score
100 / 100
Q2ebanking has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Q2ebanking Customer Service
4/5
Q2ebanking has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Q2ebanking's overall Customer Service score rated by its users and customers.
About Q2ebanking's Customer Service
Website
http://www.Q2ebanking.com
Q2ebanking's Social Links
Q2ebanking as an Employer
Consumer vs. Employees
Q2ebanking scored a 13 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Q2ebanking would recommend the brand to a friend. ENPS measures how likely Q2ebanking employees would recommend working at Q2ebanking to a friend.
Net Promoter Score
13
NPS Score
| 42% | Promoters |
|---|---|
| 29% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 56% | Promoters |
|---|---|
| 22% | Passive |
| 22% | Detractors |
