100
NPS
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QA Mentor
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About QA Mentor's Brand
QA Mentor is one of the best and top outsourcing software testing companies, experts in software testing and top quality assurance services.
Brand at a Glance
55%
Customer Loyalty
3.7/5
Product Quality
3/5
Pricing
4.7/5
Customer Service
QA Mentor NPS
QA Mentor's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether QA Mentor's customers would recommend using the product based on a scale of -100 to 100.
QA Mentor Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
QA Mentor NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Jun 2023 100 | Jun 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
QA Mentor Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of QA Mentor users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
QA Mentor Product Quality
3.7/5
QA Mentor has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock QA Mentor's overall Product Quality score rated by its users and customers.
QA Mentor Product Information
QA Mentor’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.qamentor.com/
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
SaaS
QA Mentor Pricing
QA Mentor ROI & Value For Money
3/5
QA Mentor has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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QA Mentor Customer Satisfaction (CSAT)
QA Mentor Customer Satisfaction (CSAT) Score
50 / 100
QA Mentor has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
QA Mentor Customer Service
4.7/5
QA Mentor has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
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About QA Mentor's Customer Service
Address
1441 Broadway 3rd Floor, New York City, NY
Website
http://www.qamentor.com/
Phone Number
(212)960-3812
QA Mentor as an Employer
4.8/5
QA Mentor has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
QA Mentor scored a 100 for Net Promoter Score and a 84 for Employee Net Promoter Score. NPS gauges how likely a customer of QA Mentor would recommend the brand to a friend. ENPS measures how likely QA Mentor employees would recommend working at QA Mentor to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
84
eNPS Score
| 89% | Promoters |
|---|---|
| 6% | Passive |
| 5% | Detractors |
