-100
NPS
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Brand Page
QArea
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About QArea's Brand
QArea is a outsourcing software development company with 18 years of experience in developing custom software solutions—from building a website and developing a Minimum Viable Product to testing software applications and building complex enterprise software suites. We are a top outsourcing partner choice for startups, SMBs, and enterprise clients. We employ top talent in Ukraine across 4 R&D centers in Eastern Europe. We make our customer obsession clear with every line of code we write, complying to best practices in desktop, mobile, and cross platform software development. We value clear communication and transparency, going so far as developing proprietary software for automatic code quality assessment and time tracking that help our clients get a clearer view of what goes on behind the scenes, how their dedicated development team is spending their time, and how reliable each line of code will be once the project is delivered. No black boxes. Full transparency.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
QArea NPS
QArea's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether QArea's customers would recommend using the product based on a scale of -100 to 100.
QArea Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
QArea NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -100 | Jan 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
QArea Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of QArea users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
QArea Product Quality
1.5/5
QArea has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock QArea's overall Product Quality score rated by its users and customers.
QArea Product Information
QArea’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.qarea.com
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Mobile App
QArea Pricing
QArea ROI & Value For Money
1.5/5
QArea has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock QArea's overall ROI score rated by its users and customers.
QArea Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
QArea Customer Service
1.5/5
QArea has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock QArea's overall Customer Service score rated by its users and customers.
About QArea's Customer Service
Address
Giuseppe Cali Street, Malta
Website
http://www.qarea.com
Phone Number
+1 310 388 93 34
QArea's Social Links
QArea as an Employer
4.6/5
QArea has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
QArea scored a -100 for Net Promoter Score and a 80 for Employee Net Promoter Score. NPS gauges how likely a customer of QArea would recommend the brand to a friend. ENPS measures how likely QArea employees would recommend working at QArea to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
80
eNPS Score
| 80% | Promoters |
|---|---|
| 20% | Passive |
| 0% | Detractors |
