0
NPS
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Qatar National Bank
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About Qatar National Bank's Brand
Provider of commercial banking services. The company is engaged in providing current and savings account, fixed deposit, personal loan, insurance along with offerings in Qatar.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
4.5/5
Customer Service
Qatar National Bank NPS
Qatar National Bank's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Qatar National Bank's customers would recommend using the product based on a scale of -100 to 100.
Qatar National Bank Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Qatar National Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 0 | Feb 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Qatar National Bank Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Qatar National Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Qatar National Bank Product Quality
4/5
Qatar National Bank has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Qatar National Bank's overall Product Quality score rated by its users and customers.
Qatar National Bank Product Information
Qatar National Bank’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.qnb.com
- Company Size
- 10,000+ Employees
Qatar National Bank Pricing
Qatar National Bank ROI & Value For Money
3.5/5
Qatar National Bank has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Qatar National Bank's overall ROI score rated by its users and customers.
Qatar National Bank Customer Satisfaction (CSAT)
Qatar National Bank Customer Satisfaction (CSAT) Score
100 / 100
Qatar National Bank has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Qatar National Bank Customer Service
4.5/5
Qatar National Bank has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Qatar National Bank's overall Customer Service score rated by its users and customers.
About Qatar National Bank's Customer Service
Address
P.O. Box 1000, Doha,
Website
www.qnb.com
Phone Number
7
Consumer vs. Employees
Qatar National Bank scored a 0 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Qatar National Bank would recommend the brand to a friend. ENPS measures how likely Qatar National Bank employees would recommend working at Qatar National Bank to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
