100
NPS
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Brand Page
QBE Insurance Group
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About QBE Insurance Group's Brand
Provider of general insurance and reinsurance services. The company's insurance services enable customers to manage risks so they can focus on the outcome they desire, not the potential barriers holding them back.
Brand at a Glance
4/5
Product Quality
QBE Insurance Group NPS
QBE Insurance Group's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether QBE Insurance Group's customers would recommend using the product based on a scale of -100 to 100.
QBE Insurance Group Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
QBE Insurance Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
QBE Insurance Group Product Quality
4/5
QBE Insurance Group has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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QBE Insurance Group Product Information
QBE Insurance Group’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.group.qbe.com
- Company Size
- 10,000+ Employees
