34
NPS
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QGenda
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About QGenda's Brand
The first Provider Operations Platform built specifically for healthcare organizations to manage all provider operations information and processes in a central source of truth.
Brand at a Glance
87%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
QGenda NPS
QGenda's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether QGenda's customers would recommend using the product based on a scale of -100 to 100.
QGenda Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
QGenda NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Jun 2022 33 | Jun 2022 | 33 |
Aug 2022 50 | Aug 2022 | 50 |
Dec 2022 60 | Dec 2022 | 60 |
Oct 2024 33 | Oct 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
QGenda Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of QGenda users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
QGenda Product Quality
3.9/5
QGenda has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock QGenda's overall Product Quality score rated by its users and customers.
QGenda Product Information
QGenda’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- https://www.qgenda.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Healthcare
SaaS
QGenda Pricing
QGenda ROI & Value For Money
3.7/5
QGenda has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock QGenda's overall ROI score rated by its users and customers.
QGenda Customer Satisfaction (CSAT)
QGenda Customer Satisfaction (CSAT) Score
80 / 100
QGenda has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
QGenda Customer Service
3.6/5
QGenda has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock QGenda's overall Customer Service score rated by its users and customers.
About QGenda's Customer Service
Address
3280 Peachtree Road NE Suite 1400, Atlanta, GA 30305
Website
https://www.qgenda.com/
Phone Number
(770) 399-9945
QGenda's Social Links
QGenda as an Employer
4.6/5
QGenda has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
QGenda scored a 34 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of QGenda would recommend the brand to a friend. ENPS measures how likely QGenda employees would recommend working at QGenda to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 55% | Promoters |
|---|---|
| 27% | Passive |
| 18% | Detractors |
