-100
NPS
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QPS
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About QPS' Brand
A leading producer of award-winning computer hard drives, CD burners and DVD burners
Brand at a Glance
55%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
QPS NPS
QPS's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether QPS's customers would recommend using the product based on a scale of -100 to 100.
QPS Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
QPS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 -100 | Jun 2020 | -100 |
Aug 2024 -100 | Aug 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
QPS Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of QPS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
QPS Product Quality
2.5/5
QPS has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock QPS' overall Product Quality score rated by its users and customers.
QPS Product Information
QPS’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://qps-inc.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
QPS Pricing
QPS ROI & Value For Money
2.5/5
QPS has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock QPS' overall ROI score rated by its users and customers.
QPS Customer Satisfaction (CSAT)
QPS Customer Satisfaction (CSAT) Score
100 / 100
QPS has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
QPS Customer Service
2.5/5
QPS has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock QPS' overall Customer Service score rated by its users and customers.
About QPS's Customer Service
Address
Newark, DE United States of America
Website
http://qps-inc.com/
QPS as an Employer
3.7/5
QPS has a 3.7/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
QPS scored a -100 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of QPS would recommend the brand to a friend. ENPS measures how likely QPS employees would recommend working at QPS to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 28% | Promoters |
|---|---|
| 43% | Passive |
| 29% | Detractors |
