48
NPS
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QSR Automations
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About QSR Automations' Brand
QSR Automations develops restaurant technology for table management, reservations, recipe viewers, and more.
Brand at a Glance
85%
Customer Loyalty
4.5/5
Product Quality
4/5
Pricing
4.3/5
Customer Service
QSR Automations NPS
QSR Automations's Net Promoter Score (NPS) is a 48 with 62% Promoters, 24% Passives, and 14% Detractors. Net Promoter Score tracks whether QSR Automations's customers would recommend using the product based on a scale of -100 to 100.
QSR Automations Overall NPS
| 62% | Promoters |
|---|---|
| 24% | Passives |
| 14% | Detractors |
QSR Automations NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 100 | Jun 2020 | 100 |
Aug 2020 46 | Aug 2020 | 46 |
Sep 2022 45 | Sep 2022 | 45 |
Jul 2023 41 | Jul 2023 | 41 |
Oct 2023 45 | Oct 2023 | 45 |
Dec 2023 46 | Dec 2023 | 46 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
QSR Automations NPS by Usage
QSR Automations's NPS was rated 37 points by customers who have used QSR Automations's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 37 | 1 to 2 Years | 37 |
QSR Automations Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of QSR Automations users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
QSR Automations Product Quality
4.5/5
QSR Automations has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock QSR Automations' overall Product Quality score rated by its users and customers.
QSR Automations Product Information
QSR Automations serves markets in the United States, Canada, and United Kingdom. QSR Automations supports Web devices and offers products for small, medium, and large sized businesses.
QSR Automations’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Hospitality
Languages Supported
English
Product Type
Food Service Management Software
Quick Insights into QSR Automations Product Quality
QSR Automations's Product Quality score was rated highest by customers who have used QSR Automations's products/services for 2 to 5 Years.
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Ranked QSR Automations Product Quality the Highest
QSR Automations Product Quality Score by Usage
QSR Automations's Product Quality score was rated 4.8 stars by customers who have used QSR Automations's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
QSR Automations Pricing
QSR Automations ROI & Value For Money
4/5
QSR Automations has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock QSR Automations' overall ROI score rated by its users and customers.
QSR Automations Pricing Plans
QSR Automations has a pricing structure that accommodates small, medium, and large businesses. Starting from $49/month, QSR Automations uses a subscription model.
Who Uses QSR Automations?
Small Businesses
Medium Businesses
Large Enterprises
QSR Automations Customer Satisfaction (CSAT)
QSR Automations Customer Satisfaction (CSAT) Score
100 / 100
QSR Automations has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
QSR Automations Customer Service
4.3/5
QSR Automations has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock QSR Automations' overall Customer Service score rated by its users and customers.
About QSR Automations's Customer Service
Address
2301 Stanley Gault Parkway, Louisville, KY 40223
Website
http://www.qsrautomations.com
Phone Number
(855) 980-7328
QSR Automations's Social Links
QSR Automations as an Employer
2.5/5
QSR Automations has a 2.5/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
QSR Automations scored a 48 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of QSR Automations would recommend the brand to a friend. ENPS measures how likely QSR Automations employees would recommend working at QSR Automations to a friend.
Net Promoter Score
48
NPS Score
| 62% | Promoters |
|---|---|
| 24% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 0% | Promoters |
|---|---|
| 67% | Passive |
| 33% | Detractors |
