17
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Quad Graphics
Marketing or Exec? Claim Your Free Account
About Quad Graphics' Brand
Quad/Graphics is one of the largest commercial printers in the world. Since our founding in 1971, the company has grown from obscurity to
Brand at a Glance
87%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Quad Graphics NPS
Quad Graphics's Net Promoter Score (NPS) is a 17 with 52% Promoters, 13% Passives, and 35% Detractors. Net Promoter Score tracks whether Quad Graphics's customers would recommend using the product based on a scale of -100 to 100.
Quad Graphics Overall NPS
| 52% | Promoters |
|---|---|
| 13% | Passives |
| 35% | Detractors |
Quad Graphics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 10 | Jun 2022 | 10 |
Oct 2022 0 | Oct 2022 | 0 |
Apr 2023 -1 | Apr 2023 | -1 |
May 2023 -8 | May 2023 | -8 |
Aug 2023 -1 | Aug 2023 | -1 |
Sep 2023 -6 | Sep 2023 | -6 |
Dec 2023 -1 | Dec 2023 | -1 |
Jan 2024 6 | Jan 2024 | 6 |
Feb 2024 0 | Feb 2024 | 0 |
Jun 2024 9 | Jun 2024 | 9 |
Jul 2024 14 | Jul 2024 | 14 |
Apr 2025 18 | Apr 2025 | 18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Quad Graphics NPS by Gender
Quad Graphics's NPS was rated 25 by Male customers on Comparably.
Male
25
Quad Graphics's NPS was rated 25 by Male customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Female
N/A
Quad Graphics's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Quad Graphics NPS by Ethnicity
Quad Graphics's NPS was rated 25 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 25 | Caucasian | 25 |
Quad Graphics Customer Reviews
Out of the 2 Quad Graphics customer reviews 2 were positive and 0 were constructive. Quad Graphics customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Quad Graphics Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Quad Graphics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Quad Graphics Customer Loyalty Score by Gender
Quad Graphics's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Quad Graphics.
Male
100%
Yes
Female
N/A
Yes
Quad Graphics Customer Loyalty Score by Ethnicity
Quad Graphics's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Quad Graphics.
100
out of 100
Caucasian
Quad Graphics Product Quality
3.9/5
Quad Graphics has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Quad Graphics' overall Product Quality score rated by its users and customers.
Quad Graphics Product Information
Quad Graphics’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.qg.com
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Media
Small Business Services
Quick Insights into Quad Graphics Product Quality
Quad Graphics's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Quad Graphics' Product Quality.
Ranked Quad Graphics Product Quality the Highest
Quad Graphics Product Quality Score by Gender
Quad Graphics's Product Quality score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Quad Graphics.
Male
4.1/5
Female
N/A
Quad Graphics Product Quality Score by Ethnicity
Quad Graphics's Product Quality score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Quad Graphics.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Quad Graphics Pricing
Quad Graphics ROI & Value For Money
3.8/5
Quad Graphics has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Quad Graphics' overall ROI score rated by its users and customers.
Quick Insights into Quad Graphics ROI
Quad Graphics's ROI score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Quad Graphics' ROI score.
Ranked Quad Graphics ROI the Highest
Quad Graphics ROI Score by Gender
Quad Graphics's ROI score was rated 4.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Quad Graphics.
Male
4.2/5
Female
N/A
Quad Graphics ROI Score by Ethnicity
Quad Graphics's ROI score was rated 4.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Quad Graphics.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
Quad Graphics Customer Satisfaction (CSAT)
Quad Graphics Customer Satisfaction (CSAT) Score
72 / 100
Quad Graphics has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
28%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
17%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Quad Graphics Customer Satisfaction
Quad Graphics's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Quad Graphics' Customer Satisfaction.
Ranked Quad Graphics Customer Satisfaction the Highest
Quad Graphics Customer Satisfaction Score by Gender
Quad Graphics's Customer Satisfaction score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Quad Graphics.
75 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Quad Graphics Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Quad Graphics' Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Quad Graphics.
75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
Quad Graphics Customer Service
3.8/5
Quad Graphics has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Quad Graphics' overall Customer Service score rated by its users and customers.
About Quad Graphics's Customer Service
Address
N61 W23044 Harry's Way, Sussex, WI
Website
http://www.qg.com
Phone Number
(414) 566-9543
Quick Insights into Quad Graphics Customer Service
Quad Graphics's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Quad Graphics' Customer Service score.
Ranked Quad Graphics Customer Service the Highest
Quad Graphics Customer Service Score by Gender
Quad Graphics's Customer Service score was rated 4.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Quad Graphics.
Male
4.2/5
Female
N/A
Quad Graphics Customer Service Score by Ethnicity
Quad Graphics's Customer Service score was rated 4.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Quad Graphics.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
Quad Graphics as an Employer
3.0/5
Quad Graphics has a 3.0/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Quad Graphics scored a 17 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of Quad Graphics would recommend the brand to a friend. ENPS measures how likely Quad Graphics employees would recommend working at Quad Graphics to a friend.
Net Promoter Score
17
NPS Score
| 52% | Promoters |
|---|---|
| 13% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 31% | Promoters |
|---|---|
| 15% | Passive |
| 54% | Detractors |
