17
NPS
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Quaker Steak & Lube
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About Quaker Steak & Lube's Brand
Quaker Steak & Lube is a casual dining restaurant chain based in Sharon, Pennsylvania.
Brand at a Glance
77%
Customer Loyalty
3.2/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service
Quaker Steak & Lube NPS
Quaker Steak & Lube's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether Quaker Steak & Lube's customers would recommend using the product based on a scale of -100 to 100.
Quaker Steak & Lube Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
Quaker Steak & Lube NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Feb 2022 50 | Feb 2022 | 50 |
Mar 2022 66 | Mar 2022 | 66 |
Jul 2022 25 | Jul 2022 | 25 |
Nov 2023 40 | Nov 2023 | 40 |
Jan 2024 34 | Jan 2024 | 34 |
Mar 2024 25 | Mar 2024 | 25 |
Dec 2024 11 | Dec 2024 | 11 |
Nov 2025 20 | Nov 2025 | 20 |
Dec 2025 17 | Dec 2025 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Quaker Steak & Lube NPS by Gender
Quaker Steak & Lube's NPS was rated -17 by Male customers on Comparably.
Male
-17
Quaker Steak & Lube's NPS was rated -17 by Male customers on Comparably.
33%
Promoters
17%
Passives
50%
Detractors
Female
N/A
Quaker Steak & Lube's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Quaker Steak & Lube NPS by Ethnicity
Quaker Steak & Lube's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Quaker Steak & Lube NPS by Age
Quaker Steak & Lube's NPS was rated -34 points by customers ages 66+ on Comparably.
Quaker Steak & Lube NPS by Usage
Quaker Steak & Lube's NPS was rated 0 points by customers who have used Quaker Steak & Lube's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years 0 | Over 10 Years | 0 |
Quaker Steak & Lube Customer Reviews
Out of the 2 Quaker Steak & Lube customer reviews 2 were positive and 0 were constructive. Quaker Steak & Lube customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Quaker Steak & Lube Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Quaker Steak & Lube users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Quaker Steak & Lube Customer Loyalty Score by Gender
Quaker Steak & Lube's Customer Loyalty score was rated 85 by Male customers on Comparably.
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Male
85%
Yes
Female
N/A
Yes
Quaker Steak & Lube Customer Loyalty Score by Ethnicity
Quaker Steak & Lube's Customer Loyalty score was rated 87% by Caucasian customers on Comparably.
% who answered "Yes"
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87
out of 100
Caucasian
Quaker Steak & Lube Customer Loyalty Score by Age
Quaker Steak & Lube's Customer Loyalty score was rated 70% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Quaker Steak & Lube.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 70% | 66+ | 70% |
Quaker Steak & Lube Customer Loyalty Score by Usage
Quaker Steak & Lube's Customer Loyalty score was rated the highest by customers who have used Quaker Steak & Lube's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Quaker Steak & Lube Product Quality
3.2/5
Quaker Steak & Lube has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Quaker Steak & Lube Product Information
Quaker Steak & Lube’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.thelube.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Food and Beverages
Quick Insights into Quaker Steak & Lube Product Quality
Quaker Steak & Lube's Product Quality score was rated highest by customers who have used Quaker Steak & Lube's products/services for Over 10 Years, and rated lowest by customers who have used Quaker Steak & Lube's products/services for 5 to 10 Years.
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Ranked Quaker Steak & Lube Product Quality the Highest
Ranked Quaker Steak & Lube Product Quality the Lowest
Quaker Steak & Lube Product Quality Score by Gender
Quaker Steak & Lube's Product Quality score was rated 2.7 by Male customers on Comparably.
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Male
2.7/5
Female
N/A
Quaker Steak & Lube Product Quality Score by Ethnicity
Quaker Steak & Lube's Product Quality score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Quaker Steak & Lube.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Quaker Steak & Lube Product Quality Score by Age
Quaker Steak & Lube's Product Quality score was rated 2.3 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Quaker Steak & Lube.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2.3 | 66+ | 2.3 |
Quaker Steak & Lube Product Quality Score by Usage
Quaker Steak & Lube's Product Quality score was rated the highest by customers who have used Quaker Steak & Lube's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Quaker Steak & Lube Pricing
Quaker Steak & Lube ROI & Value For Money
3.3/5
Quaker Steak & Lube has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Quaker Steak & Lube ROI
Quaker Steak & Lube's ROI score was rated highest by customers who have used Quaker Steak & Lube's products/services for 5 to 10 Years, and rated lowest by customers who have used Quaker Steak & Lube's products/services for Over 10 Years.
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Ranked Quaker Steak & Lube ROI the Highest
Ranked Quaker Steak & Lube ROI the Lowest
Quaker Steak & Lube ROI Score by Gender
Quaker Steak & Lube's ROI score was rated 3.4 by Male customers on Comparably.
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Male
3.4/5
Female
N/A
Quaker Steak & Lube ROI Score by Ethnicity
Quaker Steak & Lube's ROI score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Quaker Steak & Lube.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Quaker Steak & Lube ROI Score by Age
Quaker Steak & Lube's ROI score was rated 3.3 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Quaker Steak & Lube.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 3.3 | 66+ | 3.3 |
Quaker Steak & Lube ROI Score by Usage
Quaker Steak & Lube's ROI score was rated the highest by customers who have used Quaker Steak & Lube's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Quaker Steak & Lube Customer Satisfaction (CSAT)
Quaker Steak & Lube Customer Satisfaction (CSAT) Score
50 / 100
Quaker Steak & Lube has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
10%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
30%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Quaker Steak & Lube Customer Satisfaction
Quaker Steak & Lube's Customer Satisfaction score was rated highest by customers who have used Quaker Steak & Lube's products/services for 5 to 10 Years, and rated lowest by customers who have used Quaker Steak & Lube's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Quaker Steak & Lube's Customer Satisfaction.
Ranked Quaker Steak & Lube Customer Satisfaction the Highest
Ranked Quaker Steak & Lube Customer Satisfaction the Lowest
Quaker Steak & Lube Customer Satisfaction Score by Gender
Quaker Steak & Lube's Customer Satisfaction score was rated 49 by Male customers on Comparably.
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49 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 16% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 17% | |
Very Dissatisfied | 17% |
Quaker Steak & Lube Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Quaker Steak & Lube's Customer Satisfaction (CSAT) score was rated 57% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Quaker Steak & Lube.
57 / 100
Very Satisfied
43%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
15%
Quaker Steak & Lube Customer Satisfaction Score by Age
Quaker Steak & Lube's Customer Satisfaction score was rated 33 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Quaker Steak & Lube.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 33% |
Quaker Steak & Lube Customer Satisfaction Score by Usage
Quaker Steak & Lube's Customer Satisfaction score was rated the highest by customers who have used Quaker Steak & Lube's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Quaker Steak & Lube Customer Service
3.2/5
Quaker Steak & Lube has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Quaker Steak & Lube's Customer Service
Address
Sharon, PA
Website
http://www.thelube.com
Phone Number
724-981-3123
Quick Insights into Quaker Steak & Lube Customer Service
Quaker Steak & Lube's Customer Service score was rated highest by customers who have used Quaker Steak & Lube's products/services for Over 10 Years, and rated lowest by customers who have used Quaker Steak & Lube's products/services for 5 to 10 Years.
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Ranked Quaker Steak & Lube Customer Service the Highest
Ranked Quaker Steak & Lube Customer Service the Lowest
Quaker Steak & Lube Customer Service Score by Gender
Quaker Steak & Lube's Customer Service score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
Quaker Steak & Lube Customer Service Score by Ethnicity
Quaker Steak & Lube's Customer Service score was rated 3.3 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Quaker Steak & Lube Customer Service Score by Age
Quaker Steak & Lube's Customer Service score was rated 3.3 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Quaker Steak & Lube.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 3.3 | 66+ | 3.3 |
Quaker Steak & Lube Customer Service Score by Usage
Quaker Steak & Lube's Customer Service score was rated the highest by customers who have used Quaker Steak & Lube's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Quaker Steak & Lube as an Employer
2.2/5
Quaker Steak & Lube has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Quaker Steak & Lube scored a 17 for Net Promoter Score and a -55 for Employee Net Promoter Score. NPS gauges how likely a customer of Quaker Steak & Lube would recommend the brand to a friend. ENPS measures how likely Quaker Steak & Lube employees would recommend working at Quaker Steak & Lube to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-55
eNPS Score
| 19% | Promoters |
|---|---|
| 7% | Passive |
| 74% | Detractors |
