14
NPS
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Qualfon
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About Qualfon's Brand
Qualfon has a strong track record of customer service and back-office processing growth.
Brand at a Glance
82%
Customer Loyalty
3.8/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
Qualfon NPS
Qualfon's Net Promoter Score (NPS) is a 14 with 50% Promoters, 14% Passives, and 36% Detractors. Net Promoter Score tracks whether Qualfon's customers would recommend using the product based on a scale of -100 to 100.
Qualfon Overall NPS
| 50% | Promoters |
|---|---|
| 14% | Passives |
| 36% | Detractors |
Qualfon NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 18 | Jun 2023 | 18 |
Sep 2023 17 | Sep 2023 | 17 |
Oct 2023 16 | Oct 2023 | 16 |
Nov 2023 12 | Nov 2023 | 12 |
Jan 2024 8 | Jan 2024 | 8 |
May 2024 10 | May 2024 | 10 |
Jul 2024 14 | Jul 2024 | 14 |
Aug 2024 15 | Aug 2024 | 15 |
Oct 2024 12 | Oct 2024 | 12 |
Dec 2024 15 | Dec 2024 | 15 |
Feb 2025 17 | Feb 2025 | 17 |
Apr 2025 14 | Apr 2025 | 14 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Qualfon NPS by Gender
Male customers rated Qualfon's NPS 15 points higher than Female customers.
Male
43
Qualfon's NPS was rated 43 by Male customers on Comparably.
57%
Promoters
29%
Passives
14%
Detractors
Female
28
Qualfon's NPS was rated 28 by Female customers on Comparably.
57%
Promoters
14%
Passives
29%
Detractors
Qualfon NPS by Ethnicity
Qualfon's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
Other -40 | Other | -40 |
Qualfon NPS by Age
Qualfon's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Qualfon NPS by Usage
Qualfon's NPS was rated the highest by customers who have used Qualfon's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 50 | Less than 1 Year | 50 |
1 to 2 Years 17 | 1 to 2 Years | 17 |
2 to 5 Years 50 | 2 to 5 Years | 50 |
Qualfon Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Qualfon users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Qualfon Customer Loyalty Score by Gender
Male customers rated Qualfon's Customer Loyalty score 26% higher than Female customers.
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Male
100%
Yes
Female
74%
Yes
Qualfon Customer Loyalty Score by Ethnicity
Qualfon's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Qualfon.
70
out of 100
Caucasian
82
out of 100
Other
Qualfon Customer Loyalty Score by Age
Qualfon's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Qualfon.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 100% | 26-30 | 100% |
31-35 70% | 31-35 | 70% |
36-40 70% | 36-40 | 70% |
Qualfon Customer Loyalty Score by Usage
Qualfon's Customer Loyalty score was rated the highest by customers who have used Qualfon's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Qualfon Customer Loyalty Score by Industry
Qualfon's Customer Loyalty score was rated 78% by Accounting industry customers.
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Qualfon Product Quality
3.8/5
Qualfon has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Qualfon Product Information
Qualfon’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Qualfon's product the highest.
- Website
- http://www.qualfon.com
- Company Size
- 10,000+ Employees
Industry
Business and Consumer Services
Quick Insights into Qualfon Product Quality
Qualfon's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers ages 36-40.
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Ranked Qualfon Product Quality the Highest
Ranked Qualfon Product Quality the Lowest
Qualfon Product Quality Score by Gender
Male customers rated Qualfon's Product Quality score 0.2 stars higher than Female customers.
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Male
4.3/5
Female
4.1/5
Qualfon Product Quality Score by Ethnicity
Qualfon's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Qualfon.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Other 4.3 | Other | 4.3 |
Qualfon Product Quality Score by Age
Qualfon's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Qualfon.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
26-30 4.1 | 26-30 | 4.1 |
31-35 3.8 | 31-35 | 3.8 |
36-40 3.3 | 36-40 | 3.3 |
Qualfon Product Quality Score by Usage
Qualfon's Product Quality score was rated the highest by customers who have used Qualfon's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Qualfon Product Quality Score by Industry
Qualfon's Product Quality score was rated 3.7 stars by Accounting industry customers.
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Qualfon Pricing
Qualfon ROI & Value For Money
3.5/5
Qualfon has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Qualfon Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Qualfon ROI
Qualfon's ROI score was rated highest by customers ages 26-30, and rated lowest by customers ages 36-40.
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Ranked Qualfon ROI the Highest
Ranked Qualfon ROI the Lowest
Qualfon ROI Score by Gender
Female customers rated Qualfon's ROI score 0.1 stars higher than Male customers.
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Male
4/5
Female
4.1/5
Qualfon ROI Score by Ethnicity
Qualfon's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Qualfon.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Other 3.7 | Other | 3.7 |
Qualfon ROI Score by Age
Qualfon's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Qualfon.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 4.8 | 26-30 | 4.8 |
31-35 3.5 | 31-35 | 3.5 |
36-40 3.5 | 36-40 | 3.5 |
Qualfon ROI Score by Usage
Qualfon's ROI score was rated the highest by customers who have used Qualfon's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Qualfon ROI Score by Industry
Qualfon's ROI score was rated 4.1 stars by Accounting industry customers.
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Qualfon Customer Satisfaction (CSAT)
Qualfon Customer Satisfaction (CSAT) Score
78 / 100
Qualfon has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
32%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Qualfon Customer Satisfaction
Qualfon's Customer Satisfaction score was rated highest by customers who have used Qualfon's products/services for 1 to 2 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Qualfon's Customer Satisfaction.
Ranked Qualfon Customer Satisfaction the Highest
Ranked Qualfon Customer Satisfaction the Lowest
Qualfon Customer Satisfaction Score by Gender
Qualfon's Customer Satisfaction score was rated 100 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Qualfon.
100 / 100
MaleVery Satisfied | 83% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 57% | |
|---|---|---|
Satisfied | 43% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Qualfon Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Qualfon's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Qualfon.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Qualfon's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Qualfon.
100 / 100
Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Qualfon Customer Satisfaction Score by Age
Qualfon's Customer Satisfaction score was rated 100 points by customers ages 18-25 and customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Qualfon.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 31-35 | 100% | |||||||||||||||
| 36-40 | 100% |
Qualfon Customer Satisfaction Score by Usage
Qualfon's Customer Satisfaction score was rated 100 points by customers who have used Qualfon's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Qualfon Customer Satisfaction Score by Industry
Qualfon's Customer Satisfaction score was rated 100 points by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Qualfon Customer Satisfaction Score by Industry",
"text": "Qualfon's Customer Satisfaction score was rated 100 points by Accounting industry customers.",
"bars": [
{
"label": "Accounting",
"groupId": 495,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Qualfon's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
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}
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}Qualfon Customer Service
3.7/5
Qualfon has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Qualfon's Customer Service
Address
13700 Oakland Ave, Highland Park, MI 48203
Website
http://www.qualfon.com
Phone Number
877-261-0804
Qualfon's Social Links
Quick Insights into Qualfon Customer Service
Qualfon's Customer Service score was rated highest by Caucasian customers, and rated lowest by customers ages 36-40.
Sign Up to unlock insights into how customers have ranked Qualfon's Customer Service score.
Ranked Qualfon Customer Service the Highest
Ranked Qualfon Customer Service the Lowest
Qualfon Customer Service Score by Gender
Female customers rated Qualfon's Customer Service score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Qualfon.
Male
4.3/5
Female
4.5/5
Qualfon Customer Service Score by Ethnicity
Qualfon's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Qualfon.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Other 4 | Other | 4 |
Qualfon Customer Service Score by Age
Qualfon's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Qualfon.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 4.6 | 26-30 | 4.6 |
31-35 4.1 | 31-35 | 4.1 |
36-40 3.8 | 36-40 | 3.8 |
Qualfon Customer Service Score by Usage
Qualfon's Customer Service score was rated the highest by customers who have used Qualfon's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Qualfon Customer Service Score by Industry
Qualfon's Customer Service score was rated 4.4 stars by Accounting industry customers.
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Qualfon as an Employer
4.8/5
Qualfon has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Qualfon scored a 14 for Net Promoter Score and a 47 for Employee Net Promoter Score. NPS gauges how likely a customer of Qualfon would recommend the brand to a friend. ENPS measures how likely Qualfon employees would recommend working at Qualfon to a friend.
Net Promoter Score
14
NPS Score
| 50% | Promoters |
|---|---|
| 14% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
47
eNPS Score
| 64% | Promoters |
|---|---|
| 19% | Passive |
| 17% | Detractors |
